Megan Sweeney
Glenfield,Auckland
Summary
10 week private training in Life Coaching.
Im very passionate about goal setting and helping people to be the best versions of themselves. I am spirit led in my approach. Communication is one of my strengths, I love to build relationships built on trust, consistency and understanding.
Overview
19
19
years of professional experience
Work History
Customer Service Supervisor
Spotlight
Albany, Auckland
06.2022 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Cleaner
Domestic & Commercial Cleaning
Auckland, Auckland
11.2021 - 02.2022
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Performed daily dusting, leather and wood surface polishing and wall washing.
ONLINE PHARMACY
PHARMACY DIRECT
Rosedale, Auckland
05.2018 - 12.2020
- Monitored aisles and floor areas for neatness and organization to effectively operate throughout warehouse.
- Picked products from designated locations and transferred to appropriate areas for further processing.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Confirmed items picked for orders by keying codes into Toniq system.
- Packed fragile items with bubble wrap to prevent breakage during shipping.
CLEANER
H.MORRIS FUNERAL HOMES
01.2016 - 08.2016
- General cleaning, moping of bathrooms and kitchen.
- Vacuum offices, foyer, lounge and chapel.
- Wiping skirting boards and walls.
- Glass cleaning of table tops and windows
CAREGIVER
ARIA GARDENS
03.2015 - 12.2015
- Assisting residents with daily routines.
- Providing personal care including: showering, dressing, toileting and shaving.
- Feeding residents their meals.
- Housekeeping including: making beds and sorting washing.
- Giving companionship by listening making sure residents are looked after with the upmost care.
CAREGIVER
HOMECARE NZ
04.2011 - 10.2011
- Cared for a 18year old lady in a wheelchair, using a hoist.
- Took her on outings and functions in a van to accommodate her wheelchair.
- Preparing her meals and feeding her.
- Preparing her for bed or for morning routines.
- Provide personal care; showering, grooming, dressing and toileting.
PHARMACY ASSISTANT
CHEMIST
, Auckland
01.2009 - 01.2010
- Assisting customers and helping them find products.
- Asked about customers symptoms and suggested ap- propriate products.
- Merchandising / refilling shelves.
- Receiving prescriptions, processing to Pharmacist and distributing prescribed drugs.
SUPERVISOR aT PHOTO LAB
THE WAREHOUSE
01.2008 - 01.2009
- Daily running of the lab, including opening and closing.
- Greeting customers and ensuring prompt service.
- Oversight of a team of 6 staff.
- Responsible for setting weekly rosters.
- Machine maintenance and strict adherence to safety polices and procedures when handling chemicals.
- Stocktake, stock control and ordering of stock.
- Taking passport photos of customers.
- Generating customer prints to an excellent quality
ASSISTANT P.A
AUCKLAND GIRLS GRAMMAR
, Auckland
02.2007 - 10.2007
- First point of contact for incoming absentees, and responsible for clearing voicemail messages.
- Entering absentees into school database.
- Distribution of staff’s mail.
- Provided assistance to Dean while PA was absent.
- Assisted students with queries including: timetables and sick bay duties.
NANNY
HOME BASED
04.2006 - 11.2006
- Looked after two boys (3 and 6 months old) including; feeding, naps changing and keeping them entertained.
- Responsible for kindergarten drop offs and pick ups.
- Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
- Physically and verbally interacted with children throughout each day to promote mental and emotional development.
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
CAREGIVER
SALVATION ARMY
, Auckland
01.2005 - 11.2005
- Assisting clients in their own homes with preparing their daily breakfast and dinner meals.
- Providing personal care; showering, dressing & make up.
- Housekeeping including; making beds, dishes, mopping, vacuuming and general cleaning.
- Ensuring correct administration of medications,
PAPER DELIVER | KA LEA PA PERS
01.2017
- Pick up/drop off of papers from diaries & supermarkets.
- Handling cash for payment of papers been sold.
- Ensured all papers were delivered on time.
CUSTOMER SERVICE REPRESENTATIVE
THE WAREHOUSE
01.2006
- Worked across many departments as a versatile and adaptable employee including: apparel, jewellery, music, toys, footwear and checkout.
- Merchandising, stocking and retrieving goods.
- Customer service - assisting customers to find items.
- Taking point of sale transactions (cash handling) and using in-house computer system.
Education
National Certificate in Pharmacy Academy of New Zealand -
2005
NCEA Level 1 -
Glenfield College
2004
Skills
- Problem-solving skills
- Time management
- Supervision
- Reliable and trustworthy
- First Aid/CPR
- Friendly, positive attitude
- Communication
Interests
Photography, Road trips, Walking, Reading, Personal growth and Friends and family
References
Coach- Zanya Lansdowne - 021 660 214
Character - Skye Yates - 022 573 6115
Work Ref (Pharmacy Direct Manager) Chris Webber - 0276325000
Work Ref (Spotlight) Maureen McGaughey - 02041686178
Timeline
Customer Service Supervisor
Spotlight
06.2022 - Current
Cleaner
Domestic & Commercial Cleaning
11.2021 - 02.2022
ONLINE PHARMACY
PHARMACY DIRECT
05.2018 - 12.2020
PAPER DELIVER | KA LEA PA PERS
01.2017
CLEANER
H.MORRIS FUNERAL HOMES
01.2016 - 08.2016
CAREGIVER
ARIA GARDENS
03.2015 - 12.2015
CAREGIVER
HOMECARE NZ
04.2011 - 10.2011
PHARMACY ASSISTANT
CHEMIST
01.2009 - 01.2010
SUPERVISOR aT PHOTO LAB
THE WAREHOUSE
01.2008 - 01.2009
ASSISTANT P.A
AUCKLAND GIRLS GRAMMAR
02.2007 - 10.2007
NANNY
HOME BASED
04.2006 - 11.2006
CUSTOMER SERVICE REPRESENTATIVE
THE WAREHOUSE
01.2006
CAREGIVER
SALVATION ARMY
01.2005 - 11.2005
National Certificate in Pharmacy Academy of New Zealand -
NCEA Level 1 -
Glenfield College
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