Megan Woollett
Tauranga,Lower Kaimai
Summary
I am a hard working employee who takes pride in all work to ensure a high standard is always maintained, can work in team and from home environment equally well as the work will always get done.
The bulk of the current role was demonstrating success in handing a variety of telephone inquiries always in a professional and courteous manner including handshaking some calls through to appropriate team if I could not help customer.
Overview
24
24
years of professional experience
Work History
Retention Specialist
Trustpoer/Mercury
05.2019 - Current
- Taking inbound calls from customers to answer their questions and if applicable offer retention incentives.
- Outbound customers for "Health check" calls on accounts and make recommendations for correct power/broad band plans etc.
- Outbound offboarding customers to obtain dates to final broadband services and ensure they are indeed switching services.
- Work most of my day in GTV and Salesforce (both classic and lightening)
- Outbound "urgent" calls for customers that are affected by a weather event or incorrect bank details etc.
- Outbound and survey customer that required a callback.
Meter Reader
Trustpower
06.2015 - 05.2019
TrustPower
09.2014 - 05.2015
Outbound Sales Call Compliance Administrator
TrustPower
10.2013 - 09.2014
- Data entry for campaigns team in marketing
- Part of the re branding team
- Packaging and distributing corporate gifts
- Listening to recordings of sales for complaints resolution
office administration
NZ Profiles Ltd
02.2005 - 11.2005
- Duties including:
- Processing orders from customers both over the phone and email
- Filing of completed orders
Office administration
Mouats Engineering Ltd
01.2000 - 01.2005
- Work including:
- Preparing invoicing for statements
- Managing and calculating billable hours and materials per job
- Managing and preparing time and wage sheets
- Filing of invoices creditors and debtors
- Manage smoko room and arrange Christmas corporate gifts
- Answering queries and taking orders for customers via phone and email.
Education
International Computer Driving Licence -
ICDL, Plenty Polytechnic
2008
Adult Education Computer Keyboarding Course - undefined
Tauranga Girls College
1998
NZ Child Development and Nanny Training Course - undefined
1994
Certificate of Agriculture (sheep and cattle option - undefined
Waikato Polytechnic
1993
Skills
- Customer Relations
- Ability to fit into any team and be a great team player
- Excellent time management skills
- Punctual and professional
Timeline
Retention Specialist
Trustpoer/Mercury
05.2019 - Current
Meter Reader
Trustpower
06.2015 - 05.2019
TrustPower
09.2014 - 05.2015
Outbound Sales Call Compliance Administrator
TrustPower
10.2013 - 09.2014
office administration
NZ Profiles Ltd
02.2005 - 11.2005
Office administration
Mouats Engineering Ltd
01.2000 - 01.2005
International Computer Driving Licence -
ICDL, Plenty Polytechnic
Adult Education Computer Keyboarding Course - undefined
Tauranga Girls College
NZ Child Development and Nanny Training Course - undefined
Certificate of Agriculture (sheep and cattle option - undefined
Waikato Polytechnic
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