MEGHA DHAWAN
Saint Andrews Hamilton,WKO
Summary
Dynamic professional with a background in education and customer service, notably at Spice Traders. Excelled in roles requiring critical thinking and active listening, enhancing customer satisfaction and student engagement. Proficient in Microsoft Excel and adept at fostering positive relationships, my approach boosted retention rates and student confidence, showcasing a commitment to excellence and continuous improvement.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spice Traders
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Trained Graduate Science Teacher
Luv Dale Senior School
03.2023 - 02.2024
- Planned, prepared, and taught lesson plans, giving students individual support.
- Enhanced classroom environment for effective learning by incorporating hands-on activities and real-world applications of scientific concepts.
- Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
- Collaborated with colleagues to develop interdisciplinary lessons that connected science with other subjects, fostering a well-rounded education.
- Championed a positive classroom culture where questions were encouraged and mistakes viewed as learning opportunities, boosting overall student confidence in their abilities as scientists.
- Served as a mentor and advisor for students interested in pursuing careers in science-related fields, guiding them through college applications and scholarship opportunities.
Help Desk Operator
Erica Enterprises Pvt. Ltd.
09.2022 - 02.2023
- Enhanced team productivity by sharing knowledge and developing comprehensive troubleshooting guides.
- Improved customer satisfaction by efficiently resolving technical issues and providing clear solutions.
- Managed high-pressure situations calmly and effectively, maintaining professionalism under tight deadlines.
- Responded to inquiries by phone, email and walk-up requests.
Physics Teacher
Panther Coaching Institute
07.2020 - 06.2022
- Encouraged critical-thinking to understand reasoning behind physics formulas.
- Increased student confidence in problem-solving skills through regular assessments and personalized feedback.
- Boosted classroom engagement by developing interactive lesson plans tailored to students'' learning styles.
- Established positive relationships with students, parents, and fellow educators to foster a supportive learning environment for all stakeholders.
Education
Master of Education -
University of Waikato
Hamilton, NZ07-2024
Bachelor of Education -
GNDU
07-2020
Master of Science -
GNDU
Punjab, India07-2018
Bachelor of Science -
GNDU
Punjab, India07-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Follow-up skills
Timeline
Customer Service Representative
Spice Traders
09.2024 - Current
Trained Graduate Science Teacher
Luv Dale Senior School
03.2023 - 02.2024
Help Desk Operator
Erica Enterprises Pvt. Ltd.
09.2022 - 02.2023
Physics Teacher
Panther Coaching Institute
07.2020 - 06.2022
Master of Education -
University of Waikato
Bachelor of Education -
GNDU
Master of Science -
GNDU
Bachelor of Science -
GNDU
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