MEGHA MAHAJAN
Papakura,Aukland
Summary
With a positive attitude and genuine interest in helping others, well-prepared to excel in a customer-focused environment. Ability to quickly grasp company products and services ensures accurate and efficient customer support. Eager to utilize and enhance communication and problem-solving skills in a customer-oriented role.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
KFC, RESTAURANT BRANDS Ltd. Auckland, NZ
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed best practices for consistent customer service delivery through teamwork.
- Contributed to sales growth by upselling products based on individual.
- Guided newly hired Customer Service Representatives through company regulations, operational protocols, and effective methodologies.
- Developed an inviting atmosphere for customers that improved overall satisfaction ratings.
- Upheld rigorous food safety and hygiene standards.
Assistant Accountant
RRN & Associates Chartered Accountants
07.2021 - 06.2022
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Compiled income statements, balance sheets, and cash flow reports regularly for analysis.
- Generated detailed financial reports supporting decision-making processes.
- Enhanced efficiency of financial report creation, cutting down required time.
- Ensured compliance with regulatory standards by maintaining accurate financial records.
- Compiled reports detailing monthly financial variances.
- Managed allocation of funds, organized deposits and maintained account accuracy.
- Reduced errors in tax filings by conducting thorough reviews and reconciliations of accounts.
Bookkeeper
Mahajan General Store
06.2018 - 05.2021
- Handled and recorded invoices, deposits, and cash logs.
- Handled financial transactions effectively, contributing to positive cash management.
- Oversaw client payments and timely allocation to invoices.
- Recorded daily financial transactions adhering to company procedures.
- Kept detailed records of all financial activities adhering to company procedures and relevant laws.
- Minimized financial report mistakes via meticulous review processes and accurate data recording.
- Prepared tax returns in line with regulatory guidelines.
- Ensured timely filing of all necessary tax documents.
- Ensured precise data entry to minimize financial statement errors.
Customer Service Representative
Mahajan General Store
06.2013 - 05.2018
- Maintained professionalism during intense situations, ensuring effective conflict resolution.
- Addressed customer complaints empathetically, boosting loyalty.
- Resolved escalated calls promptly, achieving customer and company satisfaction.
- Handled customer inquiries regarding products and services.
- Boosted customer happiness through prompt resolution and accurate data provision.
- Boosted sales growth through effective upselling of products and services.
- Achieved top performer recognition by frequently exceeding performance goals.
- Enhanced customer loyalty by introducing rewards initiative.
- Delivered tailored services to increase client loyalty.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Commerce - undefined
Guru Nanak Dev University
05.2018
Master of Commerce - undefined
Guru Nanak Dev University
05.2021
Skills
- Proficient in Microsoft Applications
- Accurate Transaction Management
- Accurate Data Entry
- Logical Decision-Making
- Detail-Oriented Approach
- Effective Team Collaboration
- Eagerness To Learn
- Motivated Self-Starter
- Customer Support Expertise
- Professional telephone demeanor
- Organizational Support Skills
- Confident Communication
- Effective Upselling Techniques
LANGUAGES
Hindi Native
Punjabi Proficient
English Proficient
Hobbies and Interests
Reading books & comics.
Watching anime, k-dramas & movies.
Gardening.
Hiking.
Interior designing.
Timeline
Customer Service Representative
KFC, RESTAURANT BRANDS Ltd. Auckland, NZ
01.2024 - Current
Assistant Accountant
RRN & Associates Chartered Accountants
07.2021 - 06.2022
Bookkeeper
Mahajan General Store
06.2018 - 05.2021
Customer Service Representative
Mahajan General Store
06.2013 - 05.2018
Bachelor of Commerce - undefined
Guru Nanak Dev University
Master of Commerce - undefined
Guru Nanak Dev University
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