Vaishali Shewale
Silverdale,Auckland
Summary
- Thoughtful and well-organized with multi-tasking skill along with five plus year of customer serving experience. Quick learner, fast adapting skills and also self-motivating person by prioritizing the work under pressure as well and finishing as per the time management. Passionate about giving my best by providing excellent service. Known for being organized, punctual and a strong team player.
Overview
5
5
years of professional experience
Work History
PRODUCE ASSISTANCE
WOOLWORTHS
05.2024 - Current
- Supporting the Produce Manager in delivering a fresh, quality Produce offering
- Providing exceptional customer service
- The preparation and handling of all things Produce
- Assisting in ensuring 100% price integrity in the department through the maintenance of appropriate signage /pricing
- Maintaining high cleanliness and presentation standards, ensuring adherence to Food Safety and Health & Safety processes
CHECKOUT SUPERVISOR (CSR)
PAK N SAVE
07.2023 - 05.2024
- Serving to the customers per the company guidelines
- Handling Cash and Eftpos transactions correctly
- Handling all checkout Operator's cash
- Packing the goods of customers with care
- Assisting the lotto operator and cover for breaks
- Undertaking additional Housekeeping as required
- Assisting in other areas of the store as required
- Effectively resolved all customers related enquires, Complaints and queries
- Follow all health and safety polices and compliance in the store
- Reporting to Checkout Manager
- Contribute effectively as a team member
STORE ASSISTANT
FOUR SQUARE
04.2023 - 07.2023
- NZ Post (Domestic Post and international post) serving
- Resolved NZ post queries by calling customer care services
- Serving Lotto
- AT HOPE card selling and recharge
- Checkout supervisor
- Knowledge of merchandising displays and promotions
- Maintaining records
- Processing customer's return
- Rotating stock
- Making incident report
- Keeping stock neat and tidy with health and safety manner
- Check produce quality
ASSISTANT STORE MANAGER
LOMOND DAIRY SHOP
11.2021 - 02.2023
- Ensuring high level of customers satisfaction
- Cash management
- Recruiting, training and supervising employees
- Ensuring the store environment complies with health and safety regulations
- Resolving customer complaints and concerns in a timely manner
- Developing store strategies to raise customers pool and optimize profitability
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Be a shining example of well behaviour and high performance
- Additional duties as needed
CUSTOMER SERVICE
R & B BAKERY
06.2022 - 12.2022
- Weighing flour and other ingredients to paper dough
- Helping to make pies and quiche
- Making sandwiches and chicken rolls
- Understanding of food safety practices
- Excellent time management skill
- Ability to remain calm and focused attitude
- Adjust oven temperature to ensure proper baking
- Track food supplies and place orders, as needed
CUSTOMER SERVICE REPRESENTATIVE
SERVICE FOOD LIMITED
HAMILTON
02.2021 - 11.2021
- Responding Clients calls
- Taking Order & Making Dispatch Receipts
- Inbound and Outbound Calls From Customers
- Listening to Customers needs and issues
- Providing helpful solutions to their Problems
- Manage Phone and email based inquires
- Coordination between Supplier and Customers
- Other Product quarries and delivery Schedule and ensuring seamless flow through manufacturing
CUSTOMER SERVICE
SHAMIANA RESTAURANT
HAMILTON
02.2019 - 08.2019
- Provide exceptional customer service to all incoming clients
- Clean all dishes, utensils, glasses, pots, and pans according to safety procedures
- Assist kitchen staff in food preparation
- Follow cleaning schedule as determined my upper management
Education
GRADUATE DIPLOMA IN STRATEGIC MANAGEMENT -
WAIKATO INSTITUTE OF TECHNOLOGY
01.2020
Master's in commerce (Accounting) -
OVERSEAS EDUCATION
01.2017
Post-Graduate Diploma Taxation Law -
OVERSEAS EDUCATION
01.2012
Bachelor of Commerce (Accounting) -
OVERSEAS EDUCATION
01.2011
Skills
- Customer Service
- Time Management
- Multi Tasker
- Quick Learner
- Communication Skills
- MS Office Skills
- Team Leader
References
AVAILABLE ON REQUEST
Timeline
PRODUCE ASSISTANCE
WOOLWORTHS
05.2024 - Current
CHECKOUT SUPERVISOR (CSR)
PAK N SAVE
07.2023 - 05.2024
STORE ASSISTANT
FOUR SQUARE
04.2023 - 07.2023
CUSTOMER SERVICE
R & B BAKERY
06.2022 - 12.2022
ASSISTANT STORE MANAGER
LOMOND DAIRY SHOP
11.2021 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
SERVICE FOOD LIMITED
02.2021 - 11.2021
CUSTOMER SERVICE
SHAMIANA RESTAURANT
02.2019 - 08.2019
GRADUATE DIPLOMA IN STRATEGIC MANAGEMENT -
WAIKATO INSTITUTE OF TECHNOLOGY
Master's in commerce (Accounting) -
OVERSEAS EDUCATION
Post-Graduate Diploma Taxation Law -
OVERSEAS EDUCATION
Bachelor of Commerce (Accounting) -
OVERSEAS EDUCATION
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