Meghan Collins

Staff and Organizational Management:

• Team Leadership: Successfully recruited, trained, and managed diverse teams, fostering a collaborative and growth-oriented environment.
• Strategic Planning: Supported the development and implementation of strategic initiatives and annual plans, ensuring alignment with organizational objectives.
• Multicultural Engagement: Led initiatives to promote diversity and inclusion, with a focus on engaging and supporting multicultural communities, including significant involvement with Māori communities.
• Coaching and Development: Provided mentorship and coaching to team members, enhancing their professional skills and contributing to overall team success.
• Performance Management: Implemented effective performance management strategies to optimize team performance and achieve operational goals.

Communications:

• Managed and enhanced RainbowYOUTH's brand in alignment with strategic goals.
• Enhanced RainbowYOUTH's existing voice as a prominent national advocate through public relations, media engagements, and campaigns.
• Oversaw all public communications on behalf of RainbowYOUTH.

Community Engagement and Events:

• Cultivated relationships with community organisations and identified collaboration opportunities.
• Ensured strategic alignment in event planning and participation.
• Delivered professional development workshops and presentations in collaboration with relevant Coordinators.

Resource Development and Partnerships:

• Identified gaps in health promotion materials and developed partnerships for resource creation.
• Managed projects for resource development and maintained relationships with researchers to support relevant research initiatives.

• Prepared infographics, reports, memos, invoices, letters, and other documents.
• Support for manager of Whanau Ora / Emergency Housing / Te Kakano services.
• Managed CEO's calendar and emails, ensuring efficient communication.
• Handled basic bookkeeping tasks with accuracy.
• Organised and maintained filing systems for corporate records, documents, and reports.
• Conducted research and gathered data for documents presented to boards of directors, committees, and executives.
• Assisted in meeting preparation and accurately recorded meeting minutes.
• Managed visitor interactions and facilitated executive meetings.
• Proficient in various software including word processing, spreadsheets, databases, and presentation software.
• Analysed incoming memos and submissions, distributing them as necessary.
• Organized strategic planning meetings for Executive Board and CEO.
• Managed office supplies and maintained records database.
• Experienced in virtual assistant roles, providing comprehensive support remotely.
• Handled incoming emails and correspondence, ensuring prompt distribution.
• Provided business-wide support to staff as needed.

• Identified future hiring needs and developed job descriptions and specifications.
• Collaborated with department managers to establish consistent requirements for open positions.
• Attracted suitable candidates through databases, online employment forums, social media, etc.
• Conducted interviews and screened applicants to fill vacancies.
• Evaluated candidates' knowledge, skills, and experience to match job requirements.
• Managed paperwork and facilitated onboarding for new hires.
• Enhanced company reputation as an attractive employment opportunity.
• Managed internship programs to foster talent development.
• Represented and promoted Vodafone & Chameleon at LSV Careers Expos.
• Proactively diversified workforce by recruiting candidates from diverse backgrounds in line with business directives.
• Maintained up-to-date knowledge of employment legislation and ensured compliance.
• Prepared recruitment reports for campaign managers.
• Handled NZI Visa Sponsorship process, ensuring timely preparation of essential documents.
• Collaborated with MSD to promote job opportunities to job-seekers.
• Designed, developed, and implemented successful recruitment process to fill more than 50 vacancies each year.

• Prepare employee documents and contracts in timely manner
• Preparation of Offer Letters for all employees
• Maintain accurate, current and organised electronic filing system
• Consistently meet HR system SLA's
• Deliver operational support and guidance to all managers on first level Business Partner matters
• Consult on issues related to workplace relations and performance management
• Acquiring new & improved staff benefits
• Create variation letters using appropriate templates
• Ensuring all staff with Visa's were extended / terminated as per current visa conditions
• Drive company policies and initiatives, actively ensuring policies were being adhered to by all staff
• Ensure workplace was safe, healthy and sustainable for all employees and contractors, report any OHS hazards, and ensure a safe, positive workplace
• Assisting with roll out of companywide initiatives to boost staff productivity and staff morale
• Point of contact between all staff and People Business Partner on HR related issues
• Create Service Confirmation letters, ensuring all information provided is accurate and current
• Approval of Job Requisition requests raised by Centre/Hiring Managers, ensure all information (Start / end dates, Position Description, Remuneration, hours etc.) have been submitted correctly prior to posting
• Creation of achievement awards
• Organising events celebrating milestones such as 15+ year tenure anniversary for staff

• Facilitation of group assessment centres for all sales and service agent roles within multiple campaigns for multiple clients
• Completed background as well as pre-employment checks prior to hires this includes delivering verbal offers
• Completed all phone screening assessment for sales and service agent roles
• Completed reference checking for all sales and service agent roles

• Provided direct support to the Senior Admin Manager, occasionally overseeing two Admin Agents.
• Organized, managed, and maintained onboarding logins for all new employees, including systems/tools and basic IT support.
• Conducted investigations and managed internal and external fraud and complaints.
• Performed audits on system credits, device/hardware, and monetary vouchers.
• Liaised with clients via email and in-person meetings.
• Drafted and disseminated email communications and updates for Business & Consumer teams.
• Supported Contact Center Managers, Operations Manager, and Team Leaders.
• Managed shared Outlook inboxes for three separate accounts.
• Coordinated contract mailings for Vodafone Consumer & Business.
• Provided up-to-date team lists to clients as requested.
• Managed orders for stationery, hardware, and equipment across Business & Consumer sectors.
• Issued monetary vouchers to Enterprise customers and approved monetary credits for Business & Consumer accounts.
• Approved service requests for Business & Consumer sectors.
• Issued and managed swipe access cards for new employees and replaced damaged/inactive cards for existing staff.

• Completed Gross to Net and Sales Verification reports, ensuring accuracy and compliance.
• Maintained comprehensive CCM team lists, including current and previous employees.
• Supported learning and development initiatives within Vodafone, contributing to staff growth and training.
• Drove continuous improvement of team performance and overall campaign success.
• Assisted in training the Centre of Excellence team to enhance Sales Verification targets.
• Provided accurate, on-demand reports on cases, complaints, and RMI counts for agents and team leaders.
• Managed highly confidential information, including sensitive reports, discrepancies, and fraud investigations.

• Delivered high-quality customer service with effective inbound and outbound calling.
• Managed data entry, sales target tracking, and KPI achievements.
  Processed credit and service requests, handled escalations, and resolved RMIs.
• Addressed objections, managed confidential customer information, and ensured clear communication.
• Facilitated call resolution and trained new staff on calls, systems, and processes.
• Organized team events, including birthdays, farewells, and outings.
• Conducted follow-ups with NPS detractors for Consumer Inbound and Outbound teams.