MEGUMI HACHISUKA
Auckland,New Zealand
Summary
A business administration professional with a background in fine dining, retail and the hospitality industry seeking a new position-ideally work from home. Reliable, mature, friendly and open-minded, offering more than 10 years of customer service experiences, as well as good knowledge of hospitality management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bakery Owner
Self-employeed
12.2021 - 09.2023
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Worked on everything from management to settings, operating,marketing ,making sweets, coffee, customer service,accountant.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restaurant Manager
Janken Japanese Restaurant
01.2020 - 12.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Made drinks Menu and contacted with supplyer, increaced sales
Food and Beverage Supervisor
Grand Millennium Hotel Katsura Japanese Restaurant
05.2015 - 12.2019
- Supervising the day to day activities of a team of 8 staff
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- In charge of VIP guests table
- Worked May 2015-Dec2016/ March2018-Dec2019
Sales Assistant
Zara Retail LTD
11.2017 - 03.2018
- Offered face to face advice to customers with good knowledge of store products
- Assisted all the staff by making use of my experience in ZARA Japan,organised and managed to make high level of stockroom.
House Cleaner
Ploetner Family Residence
04.2017 - 12.2017
- The employers were a Swiss/German family, required highest standards of cleanliness. Cleaned all domestic areas: entrance, office, toilets, bathrooms, kitchen, living rooms, bedrooms and other facilities.
Senior Waitress
Cable Bay Wine Ltd
04.2017 - 09.2017
- Provided excellent customer service to all the guests, as well as big group table
- Communicated with kitchen and bar members to ensure customer enquiries
Front Desk Shift Leader
Nomura Real Estate Co., Ltd Cosmos Initia Co
03.2013 - 12.2014
- Receptionist in Model home/apartment, assisted sales team with any kind of desk work as well as built a better relationship with clients and traders.
Section Leader/Sales Assistant
ZARA JAPAN
06.2009 - 02.2013
- Became a Woman/Basic section leader after graduate University
- Conducted staff training sessions, opening/closing briefing when managers away
Education
Business Administration -
Asia University
Tokyo, Japan03.2011
Exchange Program -
Eastern Washington University
USA2008
Skills
- Adaptability and trustworthy
- Mail,phone call handling
- Sales Leadership
- Time management skills
- Team development strategies
- Management skills
- Customer-oriented
- Marketing and Promotions
- Attention to very details
Certification
- Manager's Certificate
- LCQ
- Health and safety
- Food safety
- Customer Service
- Complaint handling
- Barista
References
Janken Restaurant owner
Email: janken.rika39@gmail.com
Alexandre and Petri Ploetner, Ploetner Family Residence
021 088 87879, alex.ploetner@gmail.com
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Bakery Owner
Self-employeed
12.2021 - 09.2023
Restaurant Manager
Janken Japanese Restaurant
01.2020 - 12.2021
Sales Assistant
Zara Retail LTD
11.2017 - 03.2018
House Cleaner
Ploetner Family Residence
04.2017 - 12.2017
Senior Waitress
Cable Bay Wine Ltd
04.2017 - 09.2017
Food and Beverage Supervisor
Grand Millennium Hotel Katsura Japanese Restaurant
05.2015 - 12.2019
Front Desk Shift Leader
Nomura Real Estate Co., Ltd Cosmos Initia Co
03.2013 - 12.2014
Section Leader/Sales Assistant
ZARA JAPAN
06.2009 - 02.2013
Business Administration -
Asia University
Exchange Program -
Eastern Washington University
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