Resourceful professional with a proven track record at Te Toka Tumai, adept in legal and regulatory compliance and fostering organizational development. Excelled in enhancing operational efficiency and team collaboration, demonstrating exceptional problem-solving and communication skills. Achieved significant improvements in compliance and administrative processes.
Overview
14
14
years of professional experience
Work History
Director of Area Mental Health S Coordinator
Te Whatu Ora, Counties Manukau Health
01.2025 - Current
Provide coordination and perform key administrative and management function to the Director of Area Mental Health Services (DAMHS) to ensure compliance with Mental Health (Assessment and Treatment) Act 1992.
Liaise with the Family/District Court regarding hearings and deal with any issues or concerns from the team.
Compile quarterly data for report submission to the Ministry of Health
Ensured compliance with all relevant Mental Health Act papers.
Ensuring administrators involved in the Mental Health Act administration across the directorate are appropriately trained, supported and resourced to fulfil requirements of their position.
Facilitated collaboration between teams by encouraging open communication channels.
Business Support
Pacific Health
04.2024 - 08.2024
Company Overview: Te Whatu Ora
Supported both Pacific Commissioning and Head of Operations Pacific and H&SS Improvement
Support the team in contributing to the teamʼs work programme
Manage and prioritises a variety of tasks to support the team, such as proof-reading, formatting, collation, and distribution of documents
Support the team in the use of business systems and adherence to policies and processes
Assist with project co-ordination as required
Manage financial administration such as processing invoices, reconciling payments etc
Assist to ensure policies and procedures are well known and implemented
Te Whatu Ora
Director of Area Mental Health Services Coordinator
Te Toka Tumai
05.2019 - 12.2023
Company Overview: Te Whatu Ora
Provide coordination and perform key administrative and management function to the Director of Area Mental Health Services (DAMHS) to ensure compliance with Mental Health (Assessment and Treatment) Act 1992
Ensuring administrators involved in the Mental Health Act administration across the directorate are appropriately trained, supported and resourced to fulfil requirements of their position
Liaise with Family/District Court regarding hearings and dealing with any issues/concerns from team, whanau or lawyers
Coordinate and organise meetings including diary management and minute taking
Process and reconcile invoices for Justice of Peace
Compile quarterly data for report submission to the Ministry of Health
Data input accuracy on HCC system across the service, and following up IT issues as appropriate
Te Whatu Ora
Operations Coordinator
Te Toka Tumai
04.2018 - 05.2019
Company Overview: Te Whatu Ora
Carrying out recruitment/interview process for Registered Nurses, Midwives, Health Care Assistants, Mental Health Assistants and Cleaners
Assessing and approving timecards for all 450 Bureau staff prepare monthly reports for wards
Process and file invoices from agencies Create, compile and export database containing information i.e., staff sick days, study leaves
Planning future projects and recruitment strategies
Handling daily queries from payroll/HR
Te Whatu Ora
ACC Administrator
Te Toka Tumai
09.2017 - 04.2018
Company Overview: Te Whatu Ora
Conducting Assessment and Treatment Plan (ARTP) for elective surgeries
Working on Pathway Healthcare Scheduling System (PHS) for Orthopaedics Department
Coordinating office activities and operations to assure efficiency
Handling external and internal communication
Undergoing audit scheduling
Te Whatu Ora
Team Coordinator/Fundraiser
Heart Research Institute
11.2016 - 02.2017
Being a knowledge ambassador for the company
Managing a team and applying leadership skills
Communicating to public daily
Assuring all team representatives are following regulations and codes of best practice
Working in an environment with diverse range of clients across New Zealand
Volunteer
Christian Health Care Trust
12.2010 - 01.2013
Transporting patients to and from different departments
Ensuring safety and well-being of patients
Assisting patients with daily needs
Partnered with team of registered nurses for overall patient welfare
Engaged patients with games, crafts, music, reading and other activities
Education
Bachelor of Science - Psychology, Education
University of Otago
Dunedin
12.2017
Health Science -
University of Otago
Dunedin
12.2014
Epsom Girls Grammar School -
Epsom Girls Grammar School
12.2013
Skills
Problem-solving
Organizational development
Legal and regulatory compliance
Analytical thinking
Time management
Decision-making
Operations management
Coaching and mentoring
Business administration
Verbal and written communication
Accomplishments
Hospital Operations Award (2018)
Health and Safety Representative, Stage 1 Training by EMA (2019)
Hospital Award Nomination (2019) by Senior Leadership Team
References
Available upon request.
Timeline
Director of Area Mental Health S Coordinator
Te Whatu Ora, Counties Manukau Health
01.2025 - Current
Business Support
Pacific Health
04.2024 - 08.2024
Director of Area Mental Health Services Coordinator
Te Toka Tumai
05.2019 - 12.2023
Operations Coordinator
Te Toka Tumai
04.2018 - 05.2019
ACC Administrator
Te Toka Tumai
09.2017 - 04.2018
Team Coordinator/Fundraiser
Heart Research Institute
11.2016 - 02.2017
Volunteer
Christian Health Care Trust
12.2010 - 01.2013
Bachelor of Science - Psychology, Education
University of Otago
Health Science -
University of Otago
Epsom Girls Grammar School -
Epsom Girls Grammar School
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