Mehedi Hasan Prince
Wanganui,New Zealand
Summary
Experienced hospitality professional with a strong background in Food & Beverage Service and hotel operations. Gained five years of expertise working with renowned international hotel chains, including Pan Pacific and Marriott International, specializing in banquet operations, in-room dining (IRD), all-day dining, and barista services. Started in the industry after completing a Food & Beverage Service course and an internship at a government-directed hotel. Currently serving as a Duty Manager at Hospitality Franchises Group, leading operations, optimizing team performance, and ensuring exceptional guest experiences. Passionate about delivering high-quality service and seeking opportunities to contribute leadership and hospitality expertise in a dynamic, high-performing environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Hospitality Franchises Group
05.2024 - Current
- Oversees effective branch operations in the absence of the Café Branch Manager
- Implements sales strategies, promotional programs, and loyalty initiatives to meet sales targets
- Manages daily store workflows, staff rosters, and job allocation to ensure operational efficiency
- Ensures high customer service standards, handles complaints, and resolves issues promptly
- Coordinates with trade providers for maintenance and ensures compliance with health and safety regulations
- Assists with staff onboarding, training, and performance evaluations
- Manages financial responsibilities, including invoicing, cash handling, and inventory control
Food & Beverage Service Associate
Marriott International (Renaissance)
11.2021 - 04.2024
- Delivered exceptional dining experiences in All-Day Dining, banquets, coffee shop, and in-room dining
- Managed POS systems, guest orders, and special requests with accuracy and efficiency
- Ensured cleanliness, sanitization, and a five-star presentation of service areas and tableware
- Assisted with inventory management and daily sales reporting to senior management
Food & Beverage Service Trainee
Hotel Abakash
07.2019 - 08.2019
- Greeted and seated guests, took orders, and provided timely and polite service
- Inspected tables and ensured hygiene standards were consistently met
Banquet Server
Pan Pacific Sonargaon & Marriott International (Le Méridien)
12.2018 - 02.2019
- Delivered food and beverages during events, ensuring exceptional guest satisfaction
- Assisted in event setup and breakdown, adhering to banquet standards
Education
Higher Secondary Certificate (HSC) -
Dhaka Model College
01.2020
Secondary School Certificate (SSC) -
M.D.C Model Institute
01.2016
Skills
- Team Leadership & Staff Management
- Customer Service Excellence
- Health & Safety Compliance
- Inventory & Financial Management
- Food Safety & Hygiene Standards
- Point of Sale (POS) System Proficiency
- Customer service focus
- Time management
- Cash management
- Staff training and development
- New employee training
- Staff scheduling
Certification
- Resolving Problems, Ministry of Business, Innovation and Employment, New Zealand
- Working Arrangements (Employee), Ministry of Business, Innovation and Employment, New Zealand
- Food & Beverage Service (Preparation, presentation, and serving of food and beverages), National Hotel & Tourism Training Institute (NHTTI), Dhaka, Bangladesh, 10/01/18 – 02/28/19
- Food Safety and Hygiene in the Catering Industry (Online), Alison.com, Galway, Ireland, 10/01/21
- Barista Training, North End Coffee Roasters, Dhaka, Bangladesh, 09/01/22
- Bar Knowledge and Skills (Online), Marriott Global Source (MGS), Maryland, USA, 02/01/23
Personal Information
- Height: 5 feet 8 inches
- Date of Birth: 06/01/99
- Gender: Male
Timeline
Duty Manager
Hospitality Franchises Group
05.2024 - Current
Food & Beverage Service Associate
Marriott International (Renaissance)
11.2021 - 04.2024
Food & Beverage Service Trainee
Hotel Abakash
07.2019 - 08.2019
Banquet Server
Pan Pacific Sonargaon & Marriott International (Le Méridien)
12.2018 - 02.2019
Secondary School Certificate (SSC) -
M.D.C Model Institute
- Resolving Problems, Ministry of Business, Innovation and Employment, New Zealand
- Working Arrangements (Employee), Ministry of Business, Innovation and Employment, New Zealand
- Food & Beverage Service (Preparation, presentation, and serving of food and beverages), National Hotel & Tourism Training Institute (NHTTI), Dhaka, Bangladesh, 10/01/18 – 02/28/19
- Food Safety and Hygiene in the Catering Industry (Online), Alison.com, Galway, Ireland, 10/01/21
- Barista Training, North End Coffee Roasters, Dhaka, Bangladesh, 09/01/22
- Bar Knowledge and Skills (Online), Marriott Global Source (MGS), Maryland, USA, 02/01/23
Higher Secondary Certificate (HSC) -
Dhaka Model College
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