Catherine Mehila

• Conducted data analysis to support project deliverables and enhance decision-making processes.
• Collaborated with cross-functional teams to streamline access management, tool provisioning for new hires and optimizing permissions for existing users to improve workflow efficiency.
• Utilized analytical tools in preparation of reports and provide insights for continuous improvement initiatives.
• Monitoring key performance indicators (KPIs) across various channels (e.g., website traffic, engagement rates and customer satisfaction).

• Identifies property that has become inactive or lost, such as uncashed checks, abandoned safe deposit box contents, stocks, gift cards, or inactive accounts.
• Assist in locating properties through U.S State websites and facilitate the claim process to recover the property.
• Maintains accurate and detailed records of all unclaimed property transactions and reports.
• Stays updated on evolving state and federal laws and regulations to ensure accurate and timely reporting of unclaimed property to the appropriate holder or state agencies.
• Creating and reporting to the Global Process Manager (GPM) of all identified properties, submitted claims and collected Funds owed to the client.

T2 - Transaction Specialist

• Served as primary point of contact for platform users responsible in resolving queries related to system functionality, transactional issues, and general operational procedures to ensure smooth user experience and high satisfaction.

Know Your Customer Analyst

• Scrutinize and authenticate government issued identifications and documents (such as: passport's, driver's license, national ID's, etc.) proof of address vs. the registration submitted by the client/s or user/s.

• Monitored patients report, significant findings and other treatment requests to healthcare providers to track the patient’s progress toward discharge goals.
• Gathering clinical documentation to send to insurance companies to ensure the patient’s stay and treatments are authorized for payment.
• Organizing the "exit strategy" for patients, including arranging transportation, home health visits, and medical equipment (like oxygen or wheelchairs).
• Acting as the liaison officer between doctors, physical therapists, insurance adjusters, and the patient’s family.