Mehul Mankame
Kawerau,DOB - 15/04/82
Summary
I am a hard groomed hospitality person,
worked in hotels for almost 20 years in and outside New Zealand.
Spent around 5 years working on Costa cruises in Europe.
I love meeting people, engaging and interacting with them with a strong work ethics.
I am a young father who would like to focus on my family.
I am looking for a career change now.
Would ideally suit this job with my experience and provide quality time to my family.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Regent Of Rotorua
09.2020 - 04.2021
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Monitored customer service trends and provided insights to management team for further improvement.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Front Office Duty Manager
Holiday Inn
07.2017 - 09.2020
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Food and Beverage Supervisor
Trinity Wharf
01.2012 - 01.2015
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
Graduate Diploma - Viticulture And Enology
Bachelor Of Applied Science - Culinary & Hotel Management
Skills
- Proficient in Software
- Hospitality Services
- Oral and Writing Communication
- Data Entry
- Spreadsheet Tracking
- Event Coordination
- Effective Planning
- Account Reconciliation
- Administrative Support
- Inventory Control
- Customer Service
- Database Administration
- Conflict Management
Timeline
Front Office Manager - Regent Of Rotorua
09.2020 - 04.2021
Front Office Duty Manager - Holiday Inn
07.2017 - 09.2020
Food and Beverage Supervisor - Trinity Wharf
01.2012 - 01.2015
Lincoln University - Graduate Diploma, Viticulture And Enology
Institute of Hotel Management - Bachelor Of Applied Science, Culinary & Hotel Management
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