Mei Kong
Auckland,Sunnynook
Summary
Adept at fostering strong relationships and enhancing customer satisfaction, my tenure at Ingram Micro showcased my ability to manage key accounts and streamline support operations. Fluent in Mandarin and Cantonese, I excel in time management and confidentiality, significantly contributing to improved user experiences and operational efficiency.
Overview
22
22
years of professional experience
Work History
Mum and Carer
Mum to My Own 2 Children + Extra 4 Under My Care
11.2014 - 07.2024
- Built strong relationships and to deliver emotional support and companionship to children growing up in broken family.
- Teaching them daily living activities, promoting independence and skills.
- Help them with daily needs, teaching them from right and wrong, teaching them to break bad habits.
- Provide mental support
Key Account Support Manager
Ingram Micro
01.2005 - 12.2008
- Managed daily operations to ensure smooth functioning of the support department.
- Answer key account daily needs and find supporting products available to their requirements. Research all available products to fit client needs.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Worked closely with product development teams to provide valuable insights on user feedback, contributing to an improved user experience.
- Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Office Administrator
Kelly Services Temping Agency
01.2003 - 01.2005
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
Bachelor of Business Studies - Business
Massey University
Albany, NZ02.2005
Certificate in Supervisory Management - Supervisory Management
Unitec
Auckland01.2001
Skills
- Reliability and punctuality
- Patience and understanding
- Relationship Building
- Confidentiality and Privacy
- Dependable and Responsible
- Time Management
- [Language] Fluency - Mandarin and Cantonese
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Mum and Carer
Mum to My Own 2 Children + Extra 4 Under My Care
11.2014 - 07.2024
Key Account Support Manager
Ingram Micro
01.2005 - 12.2008
Office Administrator
Kelly Services Temping Agency
01.2003 - 01.2005
Bachelor of Business Studies - Business
Massey University
Certificate in Supervisory Management - Supervisory Management
Unitec
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