Mei Kong
Sunnynook,Auckland
Summary
Dynamic professional with a proven track record at Ingram Micro, specializing in conflict resolution and customer satisfaction. Demonstrated expertise in fostering team collaboration and implementing effective organizational strategies. Successfully managed key accounts while supporting children’s development in foster care, ensuring their well-being and academic progress. Committed to leveraging skills to enhance operational efficiency and drive positive outcomes.
Overview
23
23
years of professional experience
Work History
Home Maker and Foster Care
Home care
Sunnynook, Auckland
11.2014 - Current
- Assisted in developing life skills such as budgeting, cooking, cleaning, job searching.
- Monitored the physical and mental health of children in the foster care system.
- Attended court hearings when necessary to advocate for the best interests of the children.
- Provided emotional support for all individuals involved in the fostering process.
- Organized social events for children to interact with one another outside of the home setting.
- Assisted in completing homework assignments and school projects to support child's education.
- Provided safe, nurturing, and stable environment for foster children, ensuring their well-being.
- Managed household tasks including meal preparation, laundry, and maintaining a clean and safe living environment.
- Facilitated access to medical, dental, and mental health services, ensuring children's health needs were met.
- Monitored and supported children's academic progress, including homework assistance and coordination with schools.
Key Account Support Manager
Ingram Micro
Albany, Auckland
01.2005 - 12.2008
- Managed customer accounts by providing timely responses to inquiries, resolving issues, and ensuring satisfaction.
- Developed customized solutions for customers based on their individual requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Maintained relationships with clients through regular communication via phone or email.
- Performed quality checks on all incoming account requests before processing them.
- Resolved escalated customer complaints in a professional manner.
Office Administrator
Kelly Services (Temp)
Albany, Auckland
01.2003 - 01.2005
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Coordinated meetings, conferences and travel arrangements for staff members.
- Greeted visitors warmly upon arrival at the office premises.
- Coordinated and managed daily administrative operations of the office.
Education
Bachelor of Arts - Graduate Certificate in Interpreting
AUT
Auckland CBD12-2025
Bachelor of Business Studies - Business Management
Massey University, Albany
Auckland05-2005
Certificate in Supervisory Management - Business
UNITEC Institute of Technology
Auckland, NZ02-2004
Skills
- Conflict resolution
- Financial literacy
- Team collaboration
- Organizational skills
- Interpersonal communication
- Communication
- Analytical
- Team management
Affiliations
- Gardening
- Bush walks
- Badminton
- Gym
Languages
English
Native/ Bilingual
Mandarin
Native/ Bilingual
Cantonese
Native/ Bilingual
References
References available upon request.
Timeline
Home Maker and Foster Care
Home care
11.2014 - Current
Key Account Support Manager
Ingram Micro
01.2005 - 12.2008
Office Administrator
Kelly Services (Temp)
01.2003 - 01.2005
Bachelor of Arts - Graduate Certificate in Interpreting
AUT
Bachelor of Business Studies - Business Management
Massey University, Albany
Certificate in Supervisory Management - Business
UNITEC Institute of Technology
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