Mei Leonard-Wright
Whangarei,NTL
Summary
Proven Receptionist Administrator at Avon Industries Ltd, adept in guest relations and document management. Enhanced office efficiency by automating client communications, achieving a streamlined process. Excelled in maintaining a welcoming environment, ensuring high levels of customer satisfaction. Skilled in project coordination and office equipment maintenance, cash handling/eftpos and recording payments, demonstrating a commitment to operational excellence and security.
Overview
16
16
years of professional experience
Work History
Receptionist Administrator
Avon Industries Ltd
Kamo, NTL
08.2022 - 10.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Fulfilled customer requests such as drop of equipment and pick up equipment after completion.
- Acted as first point of contact and set appointments for prospective clients.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Administrator Coordinator
Ngati Hine Health Trust
Nthl
02.2022 - 06.2022
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities - FOR COVID 19 Clients requesting assistance for Food Parcels and Medication deliveries.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Administrative Manager
Kauri Creations & Innovations Ltd
Whangarei, NTL
03.2016 - 07.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Met department budgets by monitoring and reporting on office expenses.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
- Built and managed processes for tracking and monitoring department performance.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Negotiated and executed contracts on behalf of department.
- Completed bi-weekly payroll for 5 employees.
Facilitator
Quantum Education Group Ltd
Manurewa, AUK
02.2008 - 12.2010
- Facilitated students to provide best possible program and individualized program.
- Planned and facilitated student workshops in accordance with NZQA curriculum requirements, employing varied methods to maximize attendance.
Education
Bachelor Of Education - Teacher Education
Auckland University of Technology
Campus, Whangarei02.2008
Skills
- Guest Relations
- Office Equipment Maintenance
- Fee Collection
- Project Coordination
- Document Management
- Payment Collection
NZQA Certificates
Business Administration & Computers
Level 3 and Level 4
Timeline
Receptionist Administrator
Avon Industries Ltd
08.2022 - 10.2023
Administrator Coordinator
Ngati Hine Health Trust
02.2022 - 06.2022
Administrative Manager
Kauri Creations & Innovations Ltd
03.2016 - 07.2021
Facilitator
Quantum Education Group Ltd
02.2008 - 12.2010
Bachelor Of Education - Teacher Education
Auckland University of Technology