Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Kept reception area clean and neat to give visitors positive first impression.
Software Tester
Jiangsu Telecom
12.2019 - 01.2020
Improved software quality by executing thorough test cases and identifying critical defects.
Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.