Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Meile-Rose Green

Tauranga,Greerton

Summary

I am a hardworking individual who picks up information quickly and does what I'm told to the best of my ability. Through my first job as a waitress/bartender, I learned the skills of good communication, efficiency and great customer service. This was carried into my second job as a gym instructor where I built on my customer service skills. By creating good connections to our members, it made the space feel safer and less intimidating which helped the members get out of their comfort zones. I was diligent with daily chores such as cleaning, booking members into classes and selling services and products. My telephone skills improved due to the high demand of this service each shift, allowing me to find the best possible solution to member enquiries. My most recent job as a gardener has allowed me to exhibit my ability for heavy physical work including planting and heavy lifting. In summary, I'm a hard working, diligent and honest 19 year old who is very keen to seek out new challenges and am available to begin work from the 19th of December 2023.

Overview

3
3
years of professional experience

Work History

Soft Landscaping

Kerry Steyn
02.2023 - Current
  • Maintained client's gardens by raking, weeding, and general clean-up.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
  • Shovelling and then placing mulch around plants to create beautiful gardens that clients are happy with.
  • Moving heavy substances such as mulch, scoria and top-soil via wheel-barrow

Gym Instructor/Receptionist

Marie Hooper
11.2022 - 07.2023
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Checked members into gym by scanning badges.
  • Monitored check-ins to identify outstanding accounts and collect payments.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Resolved customer problems and complaints.
  • Consistently checking cleanliness of gym, cleaning equipment for users satisfaction and clearing away stray items.
  • Taking new gym users through an orientation of gym equipment explaining how each piece is used with correct technique to ensure member's safety.
  • Greeting each member with a smile as they enter the premises to guarantee a friendly and welcoming environment for all.


Waitress/Bartender

Leah Hepi
06.2020 - 10.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

High School Diploma -

Taupo Nui A Tia College
Taupo
12.2022

Skills

  • Strong Work Ethic
  • Customer Service
  • Problem-Solving
  • Team Collaboration
  • Organization Skills
  • Enforcing Rules and Expectations
  • Administrative Support
  • Customer/Client Relations

Additional Information

I am currently living in Tauranga and have always been fit, healthy and physically capable. I have competed regionally, nationally and internationally as part of the NZ A beach volleyball squad which is based here in Tauranga. This shows that once I have been selected for an opportunity, I am committed to being the best I can be, working hard under pressure and being a reliable and conscientious team-mate. I pride myself on being highly motivated, adept with computer systems and have all the qualities to provide great customer service.

Timeline

Soft Landscaping

Kerry Steyn
02.2023 - Current

Gym Instructor/Receptionist

Marie Hooper
11.2022 - 07.2023

Waitress/Bartender

Leah Hepi
06.2020 - 10.2022

High School Diploma -

Taupo Nui A Tia College
Meile-Rose Green