Mel Memea
Royal Oak
Summary
Customer service expert with extensive experience in training and coaching, delivering high-quality service through effective leadership. Proven ability to manage operational issues with strong organisational skills and efficient prioritisation.
Overview
21
21
years of professional experience
Work history
INTERNATIONAL FLIGHT ATTENDANT
AIR NEW ZEALAND
2022.10 - Current
- Ensured the safe and efficient of passenger, reporting hazards, health and safety concerns
- Pre-empted passenger needs to provide attentive, friendly service
- Provided assistance to unwell passengers and acted as a first responder to inflight medical incidents
- Attended regulatory training in first aid, security, dangerous good, fire fighting and emergency procedures
SITE LEAD
TE TOKA TUMAI (FORMERLY ADHB)
2022.01 - 2022.05
- Led operational management and service delivery, ensuring high-quality outcomes
- Co-ordinated and facilitated site and staff operations
- Engaged workforce while promoting cultural safety and equity.
- Contributed to quality improvement initiatives through implementation and monitoring of approved systems.
- Managed daily performance of vaccination site, optimising workload and resources and ensured clinical requirements of the service are fulfilled.
ASSOCIATE SITE LEAD
TE TOKA TUMAI (FORMERLY ADHB)
2021.06 - 2021.12
OBSERVER
TE TOKA TUMAI (FORMERLY ADHB)
2021.03 - 2021.06
- Greeted and vetted consumers for eligibility, ensuring accurate data entry into COVID-19 Immunisation Register
- Scheduled subsequent vaccination appointments efficiently
- Monitored potential reactions to COVID-19 immunisations and facilitated appropriate care
PREMIUM SERVICE/GALLEY SPECIALIST TRAINER
AIR NEW ZEALAND
2018.07 - 2020.12
- Coached and signed off new recruits for premium cabins, ensuring operational compliance and consistent service
- Implemented strategies to enhance customer journey, relationships, satisfaction and loyalty
- Engaged with guests to gather feedback on quality, presentation and service levels
- Provided performance and developmental feedback to trainees
GALLEY SPECIALIST & PREMIUM SERVICE FLIGHT ATTENDANT
AIR NEW ZEALAND
2014.11 - 2020.12
- Prepared and plated meals adhering to food safety and hygiene standards.
- Delivered accurate reports on all galley matters in compliance with company requirements.
- Ordered food and beverage supplies to address identified shortages.
- Led service delivery in premium cabins, ensuring exceptional dining experiences.
- Explained menu offerings using product knowledge to recommend wine and food pairings while taking orders.
INTERNATIONAL FLIGHT ATTENDANT
AIR NEW ZEALAND
2004.09 - 2014.10
Education
LCQ (Licence Controller Qualification) Certificate -
National Certificate in Aviation - Level 4
NZQA
Advanced Diploma in Travel, Tourism & IT - undefined
International Travel College of NZ
Workplace First Aid Certificate - Level 2
St John NZ
Skills
- Leadership in complex situations
- Critical analysis and problem-solving
- Conflict resolution
- Effective communication
- Role modeling best practices
- Empathy and respect for diversity
- Attention to detail
- Organisational efficiency
Affiliations
volunteering | reading | kayaking | bike riding
Timeline
INTERNATIONAL FLIGHT ATTENDANT
AIR NEW ZEALAND
2022.10 - Current
SITE LEAD
TE TOKA TUMAI (FORMERLY ADHB)
2022.01 - 2022.05
ASSOCIATE SITE LEAD
TE TOKA TUMAI (FORMERLY ADHB)
2021.06 - 2021.12
OBSERVER
TE TOKA TUMAI (FORMERLY ADHB)
2021.03 - 2021.06
PREMIUM SERVICE/GALLEY SPECIALIST TRAINER
AIR NEW ZEALAND
2018.07 - 2020.12
GALLEY SPECIALIST & PREMIUM SERVICE FLIGHT ATTENDANT
AIR NEW ZEALAND
2014.11 - 2020.12
INTERNATIONAL FLIGHT ATTENDANT
AIR NEW ZEALAND
2004.09 - 2014.10
Advanced Diploma in Travel, Tourism & IT - undefined
International Travel College of NZ
LCQ (Licence Controller Qualification) Certificate -
National Certificate in Aviation - Level 4
NZQA
Workplace First Aid Certificate - Level 2
St John NZ