Mel Ridler
Auckland,New Zealand
Summary
- I am a positive, hard working and dedicated employee who thrives in a team environment or working autonomously. I take pride in providing excellent service at all times.
- I have a proven track record of exceeding sales targets with a mission to ensure profitability and success for my employer.
- Persuasive negotiator with diplomatic communication style and relationship-building expertise.
- Recipient of the MTF Finance 2022 Staff Excellence Award. This was won from a pool of over 500 employees. and was based on a high standard of customer care, reviews and feedback.
- I'm a highly-motivated team player with an innovative way of thinking.
- Strong work ethic, adaptability, and exceptional interpersonal skills.
- Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Relationship Manager
Blackbird Finance
Parnell, Auckland
10.2023 - 08.2024
- Managed B4B relationships and acquired new business for Blackbird Finance & Autobridge.
- Implemented strategies to increase funding for Motor Vehicle Dealers.
- Achieved consistent success in surpassing monthly targets by diligently meeting all required criteria.
- Nurtured long-term customer partnerships by actively seeking their input on account performance and securing frequent credit limit adjustments.
- Effectively communicated loan terms to customers, helping them minimize costs through proper facility management.
- Drove the approval process for new facilities by meticulously preparing and presenting funding applications to Company Directors.
- Achieved desired outcomes through effective negotiation of loan terms.
- Maintained a progressive and focused approach to achieve set goals and protect the company's credit position.
Senior Business Development Manager
MTF Finance
Mt Eden, Auckland
08.2020 - 09.2023
- Achieved consistent success in meeting KPIs by driving exceptional team performance and ensuring a constant flow of sales through hands-on leadership.
- Utilized strong industry relationships to significantly expand the network of dealer introducers and referral partners, ultimately driving substantial growth in both the franchise loan book and receivables.
- Demonstrated strong commitment to providing timely and precise assistance to customers through phone calls or online interactions.
- Performed in-depth financial analysis to determine creditworthiness and verify loan eligibility for prospective clients.
- Achieved proficiency in SME Business Lending and asset financing, maintaining strict adherence to AML regulations.
- Proficient in navigating remote sign up platforms including Docusign, Electronic Bank statements, and AplyID.
- Delivered exceptional customer service by addressing concerns and creating effective solutions.
Partnerships Development Manager
Auto Finance Direct Ltd
Newton, Auckland
01.2016 - 03.2020
- Achieved remarkable growth of the AFD dealer network by effectively utilizing established connections and actively pursuing new dealers and brokers via cold calling. The result was an impressive increase from 6 to over 100 referral partners.
- Committed to elevating AFD's status within the motor vehicle industry as a Preferred Lending Partner.
- Supported the Lending Team in the facilitation of new loans, from application stage to compliance and settlement.
- Ensured that dealers prioritize AFD's waiver products over third party alternatives, resulting in increased sales.
Relationship Manager
Heartland Bank
Newmarket, Auckland
01.2014 - 01.2016
- Project managed a small team to execute a motor direct lending strategy. Building strong relationships with key dealers and their clients in order to win the business and feed the numbers back through the Direct team.
- Obtaining new business through cold calling and following up leads from other RM's nationwide to ensure our services are being utilized and service level promises are kept.
- Negotiating & calculating commission structures for dealers in order to retain margin for the direct team whilst remaining competitive and ensuring a high standard of service. Ensuring correct commission payments are made and reporting is transparent.
- Maintaining quality lending making decisions within prescribed guidelines and delegated discretion.
Senior Business Manager
Brendan Foot Supersite
, Wellington
10.2011 - 12.2013
- Specialist in Hire Purchase, Operating & Finance Leasing
Aftermarket Sales of numerous Finance & Insurance products & services including Service Plans and Extended Warranties. - Up-selling Premium Mechanical Protection Plan for Service Department Retention
- Processing of all Contracts & Sale Agreements from sign up to delivery
- Maintaining strong & positive relationships with Financiers, Business Partners & the Sales Department to ensure all processes and communications run smoothly
- Comprehensive Customer service and after sales care. Offering every relevant product to every customer every time.
Senior Business Manager
Shackel Motor Company
, Wellington
04.2008 - 05.2011
- Motor Vehicle HP's & Cash Conversion
- Aftermarket Sales of MBI, PPI, GAP Insurance policies along with Accessory Sales.
- Processing of all contracts & sale agreements from sign up to delivery. Ensuring a correct and accurate paper trail and that all legal obligation is maintained
- Nurturing strong & positive relationships with Financiers, Business Partners & the Sales Department to ensure all processes and communications run smoothly.
Skills
- Relationship building and management
- New Business Development
- Team Leadership
- Critical Thinking
- CRM proficiency
- Overcoming Objections
- Credit History Review
- Excellent Written & Verbal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsTimeline
Relationship Manager
Blackbird Finance
10.2023 - 08.2024
Senior Business Development Manager
MTF Finance
08.2020 - 09.2023
Partnerships Development Manager
Auto Finance Direct Ltd
01.2016 - 03.2020
Relationship Manager
Heartland Bank
01.2014 - 01.2016
Senior Business Manager
Brendan Foot Supersite
10.2011 - 12.2013
Senior Business Manager
Shackel Motor Company
04.2008 - 05.2011
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