Melissa Smith
Napier City,HKB
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Hardworking employee enthusiastic about learning more. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Administrator
JW Concrete Cutters Ltd
05.2017 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Managed company schedule to coordinate calendar and arrange travel.
Bar Manager
Meeanee Hotel
05.2013 - 08.2015
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Salesperson
Big Save Furniture
02.2011 - 05.2013
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
Private Nanny
Edwards Family And Scott Family
10.2007 - 01.2011
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
No Degree - Early Childhood Education Level 3
Porse
Napier06.2004
No Degree - NCEA Level 1 And 2
Napier Girls' High School
Napier, NZ04.2004
Skills
- Customer service
- Sales
- Eftpos and cash handling
- Document Control
- Strategic Planning
- Team Collaboration
- Stock handling and presenting
- Business Administration
- Scheduling
Timeline
Administrator
JW Concrete Cutters Ltd
05.2017 - Current
Bar Manager
Meeanee Hotel
05.2013 - 08.2015
Salesperson
Big Save Furniture
02.2011 - 05.2013
Private Nanny
Edwards Family And Scott Family
10.2007 - 01.2011
No Degree - Early Childhood Education Level 3
Porse
No Degree - NCEA Level 1 And 2
Napier Girls' High School
Similar Profiles
Thomas FaaliliuThomas Faaliliu
Owner/Operator at All Pro Concrete CuttersOwner/Operator at All Pro Concrete Cutters
CAMERON CHRISTYCAMERON CHRISTY
Mowing Crew Lead at Cru CuttersMowing Crew Lead at Cru Cutters
Cashmere McFerrinCashmere McFerrin
Administrative Assistant at Cutters Fabrication SolutionsAdministrative Assistant at Cutters Fabrication Solutions