Saaysana Wongsaene

As a Recruitment Partner, I thrive in a flexible and collaborative environment, embodying values of Manaaki Tangata and Manaaki Whānau. With a belief in empowering individuals to excel, I'm a passionate recruitment partner.

In my capacity, I provide strategic guidance and pioneering talent sourcing solutions aligned with the principles of Mahi Tahi, Manaaki, Whānau, Tiki me te Pono. I am unwaveringly dedicated to sourcing diverse talent and working closely alongside skilled HR professionals to deliver impactful mahi to Aotearoa New Zealand. My focus extends to risk mitigation and advisory, ensuring the elevation of performance across the spectrum of recruitment and organizational functions.

Collaborating closely with the Regional Commissioner and our regional leadership team, I design recruitment strategies, offer comprehensive training, advisory services, and support, and meticulously oversee end-to-end recruitment processes. My experience encompasses a range of diverse and inclusive approaches that center around prioritizing individual needs.

• Enhanced the Auckland Regions (Service Delivery) volume recruitment process by implementing innovative strategies and streamlining candidate management.
• Developed, lead and designed the Case Manager recruitment process for three Auckland Regions.
• Developed strong relationships with the regional leadership teams, ensuring understanding of their needs and delivering high-quality candidates.
• Be the subject matter expert on all things recruitment. Provide hiring managers, guidance and advisory on policies, best practice recruitment and mitigating risk.
• Implemented metrics-driven recruitment strategies to continually assess and improve the effectiveness of ministry's talent acquisition efforts.
• Improved candidate experience throughout the hiring process, maintaining clear communication and providing timely feedback.
• Building hiring managers capabilities. Provided training to hiring managers on screening, interview techniques and best practices for selecting top candidates.
• Collaborated cross-functionally with the Service Delivery teams and the HR Operation teams to ensure alignment between recruitment activities and overall organizational objectives.
• Elevated diversity and inclusion in hiring practices by proactively identifying opportunities to engage with diverse candidate pools.
• Design and creation of interview guides, assessment materials, screening, recruitment tools, scoring matrix's.

Since starting my consulting business in 2016, I have collaborated with a variety of SMEs in Auckland, specializing in permanent staff recruitment across all levels and roles, as well as specialist recruitment for the HVAC trade, construction industry (all trades), and transport and warehousing sectors. Leveraging effective technology, I provide a streamlined end-to-end recruitment service that allows me to understand clients' business cultures and find the right people.

• Increased client satisfaction by streamlining business processes and implementing innovative solutions.
• Played a crucial role in company growth by identifying new market opportunities and developing comprehensive talent strategies.
• Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
• Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
• Streamlined communication channels between departments, improving overall organizational efficiency.
• Spearheaded process improvement initiatives that led to more efficient workflows and higher employee satisfaction rates.
• Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
• Contributed to increased revenue generation by designing targeted recruitment marketing campaigns that resonated with candidates.
• Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
• Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
• Stayed informed on industry developments and market trends to gain competitive advantage.
• Recruited, trained and mentored business owners and hiring managers on recruitment best practices, interviewing techniques and selection process.
• Sourcing of international candidates, managing the immigration process, ensuring compliance and successful onboarding.

As a People & Capability Coordinator (secondment) at Fisher and Paykel Appliances, I provided the highest level of support to HR business partners and hiring managers, focusing on Distribution, Contact Centre, and the Customer Experience business units. This secondment role coincided with my position as a Talent Sourcing Consultant.

Reporting to the Head of Global Rewards & Remuneration, I supported the wider People & Capability team in overseeing over 2000+ employees, ensuring alignment with organizational goals and enhancing overall HR service delivery.

• Provided general HR and resourcing advice for Fisher and Paykel Appliances in Auckland. Offered best practice HR advice and support to the senior management team on performance management, legislation, and employment relations.
• Managed the health and safety database, held meetings with hiring managers regarding health and safety issues, and completed follow-up activities. Prepared monthly HS reports for the NZ Health & Safety team.
• Provided general HR and resourcing advice for F&P Appliance in Auckland.
• Updated, designed, and implemented the first-day employee induction process using Miro Board. Successfully delivered induction both remotely and onsite during COVID-19.
• Coordinated first-day onboarding for new starters and the business, ensuring a smooth transition into the company.
• Responsible for the provision of best practice HR advice and support to the senior management team including but not limited to; performance management, legislation, employment relations.
• Contributed to the development, implementation, and regular review of HR policies and procedures to ensure they remained effective and up-to-date.
• Manage the health and safety database, held meetings with staff regarding health and safety issues and completed any follow-up activity, includes monthly HS reports preparation for NZ Health & Safety team.
• Prepared individual employment agreements and participated in remuneration discussions and negotiations with managers and candidates.
• Focused on continual improvements in the efficiency and effectiveness of service delivery while adhering to SLA’s for recruitment and company behaviors.
• Participated in People & Capability team training and quarterly events, contributing to the team's professional development.

As a Talent Sourcing Consultant at Fisher and Paykel Appliances, I provide recruitment best practices through exceptional candidate care, ensuring confidentiality and privacy of information. I handle international recruitment for over 40 positions at any given time across various departments, including Global Sales Support, Logistics, Air-conditioning, Customer Experience, and Contact Centre for NZ and Australia.

• Provide recruitment best practice through exceptional candidates care whilst ensuring confidentiality and privacy of information is maintained.
• International recruitment of 40+ positions at any given time, across Global Sales Support, Logistics, Air-conditioning, Customer Experience and Contact Centre.
• Collaboration with wider People & Capability team and working in partnership with management to strategically source the right talent for F&P Appliance.
• Excellent stakeholders relationship management.
• Manage the use of Talegent psychometric testing as part of the volume recruitment campaigns, includes coaching, training managers in appropriate use of tool.
• Introduced the use of reference checking systems (Checkmate).
• Management of external recruitment related providers, agencies, developing relationships with tertiary institutions.
• Recruitment administration and contract creation through DocuSign.
• Managed recruitment tools for Hiring Managers including role profile libraries, interview packs and hiring guides.
• Recruit and coordinate F&P technical apprenticeships programmes.
• Identified and maximized sourcing channels including active headhunting and competitor mapping.
• In-depth knowledge of NZ Immigration laws.
• Full 360° recruitment cycle.

As a Recruitment Coordinator at Fisher and Paykel Appliances, I provided the highest level of support to HR business partners and hiring managers, focusing on Distribution, Contact Centre, and the Customer Experience business units. This was a six-month fixed-term contract ending in late January 2019, after which I was offered a permanent role as a Talent Sourcing Consultant.

• Provided HR advisory, and talent acquisition services for New Zealand and Australia, ensuring alignment with organizational strategic objectives.
• Entered data, generated reports, and produced tracking documents to support HR and recruitment activities.
• Supported recruitment consultants, HR Business Partner, and hiring managers with internal end-to-end recruitment for AUS and NZ, ensuring a seamless process for all parties involved.
• Leading bulk Recruitment Campaigns and coordinating of testing centres.
• Managed relationships with external recruitment providers, agencies, and tertiary institutions to expand and enhance the talent pipeline.
• Handled recruitment administration tasks, updated and implemented new processes and documentation to improve efficiency and effectiveness.
• Created individual employment contracts and ensured all necessary documentation was returned and processed accurately.
• Coordinated payroll for new employees, ensuring timely and accurate payment.
• Sourcing through social media channels.
• Managed onboarding processes, ensuring new employees had a seamless transition into their roles.

Upon graduation, I was offered a position as a generalist permanent recruiter with a small boutique agency in Mt Wellington. Working for recruitment industry leaders, I gained valuable knowledge, skills, experience, and an in-depth understanding of the recruitment process. This role developed my passion for the recruitment industry. I enjoy the people aspect of recruitment and the opportunity to match people with positions that truly fulfill them while finding the best talent for my clients.

Despite these successes, after five months, I was made redundant due to the company losing their major permanent staff account. This experience reinforced my resilience and adaptability, and further fueled my passion for the recruitment industry.

While completing my business degree, I started a small catering business from the ground up. This venture provided me with invaluable real-world experience and skills. One of my key achievements for Missy Meows Catering was securing a preferred supplier contract with the Auckland Museum within two months of operation—an accomplishment that often takes contractors years to achieve.

Despite the business’s profitability, I chose to close Missy Meows Catering to focus on my career within the recruitment and HR industry. This experience enriched my entrepreneurial skills and deepened my understanding of business operations, which I now apply to my work in recruitment and HR.

As the manager of Auckland’s premiere high fashion boutique, I was fully accountable for the revenue and profitability of the Auckland CBD store. During my tenure at Karen Walker, my key achievements included growing and maintaining relationships with VIP clients and consistently achieving targets, even through the 2008 recession. Customer relationship management was critical to the store's success as a destination store.

This role honed my skills in customer relationship management, strategic planning, and operational management, laying a strong foundation for my subsequent career in recruitment and HR.