Melani FALANIKO
Auckland,New Zealand
Summary
A highly motivated professional with a strong work ethic and a positive attitude, known for effective written and verbal communication skills, including conflict resolution. Demonstrates strong interpersonal abilities both in person and over the phone, complemented by excellent computer and typing skills. A critical thinker with effective time management and logistical decision-making capabilities, consistently takes responsibility to see tasks through to completion.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Constable
NZ Police
Auckland
12.2023 - Current
- Prepare detailed reports on incidents observed during patrols.
- Attending emergency and non-emergency incidents.
- Patrolling and investigating crime.
- Community engagement and public safety.
- Maintaining law and order.
- Carry out risk assessments for public security and safety.
- Liaising with external organisations for multi-agency cooperation.
- Diffuse volatile situations employing conflict management techniques.
Police Communicator
NZ Police Communication Centre
Auckland
01.2014 - 08.2023
- Answering 105 Non-Emergency Police calls nationwide.
- Completed Historic reports for volume crime.
- Answering 111 emergency calls to Police nationwide.
- Entering live emergency incidents into Police database for Police response.
- Making sound and efficient decisions around the various incidents reported to Police for a quick response.
- Coached new 105 Police Communicators in the Northern Communication Centre in Auckland, Kapiti Digital Centre and Dunedin Police Station.
- Processed Crimestoppers and Child Protection Protocol emails received by NZ Police.
105 Non-Emergency Team leader / Supervisor
NZ Police
Auckland
11.2022 - 07.2023
- Direct report for 30 staff.
- Making final decisions around non-emergency and emergency situations when Communicators request assistance.
- Overseeing staff, approximately 80 during shift.
- Supervisor admin tasks.
- Monthly meetings with Team Leaders and Response Managers for Communication Centre updates and briefings.
Quality Assurance Assessor
NZ Police
Auckland
03.2020 - 07.2021
- One-on-one meetings with individual 105 and 111 Police Communicators.
- Report writing of calls assessed.
- Providing receptive feedback and focus areas for individual 105 and 111 Police Communicators.
- Discussions with Team Leaders for Communicators around positive and improvement plans for individuals.
Education
Bachelor of Business Administration - Commercial Law and Management
University of Auckland
Auckland 03.2009 - 09.2013
NCEA Level 3 -
Papatoetoe High School
Auckland, New Zealand 01.2008 - 12.2008
NCEA Level 02 -
Papatoetoe High School
Auckland, New Zealand 01.2007 - 12.2007
NCEA Level 01 -
Papatoetoe High School
Auckland, New Zealand 01.2006 - 12.2006
Skills
- Effective written and verbal communication including conflict resolutions
- Strong interpersonal skills in person and over the phone
- Critical thinker with effective time management and logistical decision-making
skills
- Excellent computer and typing skills
- Strong work ethic with energy and a positive attitude
- Takes responsibility and see tasks through to completion
Languages
English
Fluent
Samoan
Intermediate
Volunteer
FENZ Auckland Operational Support (2017-Current)
Rank: Qualified Fire fighter
- FENZ course in Medical Co-response
- Completion of FENZ Volunteer Operational Support Course, Rotorua National Centre
- Assist in Emergency Incidents, as a FENZ personnel and/or Officer In Charge
- Urgent Duty Driver in FENZ Vehicle (Class One)
References
Upon Request
Timeline
Constable
NZ Police
12.2023 - Current
105 Non-Emergency Team leader / Supervisor
NZ Police
11.2022 - 07.2023
Quality Assurance Assessor
NZ Police
03.2020 - 07.2021
Police Communicator
NZ Police Communication Centre
01.2014 - 08.2023
Bachelor of Business Administration - Commercial Law and Management
University of Auckland
03.2009 - 09.2013
NCEA Level 3 -
Papatoetoe High School
01.2008 - 12.2008
NCEA Level 02 -
Papatoetoe High School
01.2007 - 12.2007
NCEA Level 01 -
Papatoetoe High School
01.2006 - 12.2006