Melanie Amurao
Browns Bay,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Programme Manager
Kelly Club New Zealand
Long Bay, Auckland
01.2024 - Current
- Managing 3 Kelly Club sites (Long Bay, Stanley Bay and Bayswater).
- Demonstrating leadership by making improvements to work processes and helping to train others.
- Prioritizing and organizing tasks to efficiently accomplish goals.
- Providing excellent customer service to customers when face-to-face or through phone conversations.
- Motivating and encouraging team members to communicate more openly.
Programme Coordinator
Kelly Club Long Bay
Long Bay, Auckland
10.2022 - 12.2023
- Demonstrating leadership by making improvements to work processes and helping to train others.
- Prioritizing and organizing tasks to efficiently accomplish goals.
- Providing excellent customer service to customers when face-to-face or through phone conversations.
- Managing office supplies, including all the materials that needed on a day to day basis.
- Preparing staff roster, make sure it is completed and well distributed among staff and coordinate with staff of any roster changes
- Responsible for checking attendance forms and reconciling attendance accurately through 27system.
- Conducting Phone Interview alongside with Programme Director
- Responsible for social media posting (pictures, planner (Term Time and Holiday Programme)
Barista/FoH
Artea Cafe
05.2021 - 09.2022
- Responsible for delivering exceptional customer service
- Provide the highest level of service during customer interactions
- Interact with and build relationship with the customers
- Knowledge of POS (Point of Sales System) Utilise clean work habits and maintains safe clean work area
- Prepared and served hot and cold beverages, including teas and espresso-based drink by using an espresso machine
- Managed and maintained inventory by receiving and stocking supplies as well as retail products
- Replenished and rotated front of the house items ensuring proper labelling of goods, pastries, and cookies.
Team Leader
Total Group Services
07.2021 - 06.2022
- Checking all levels are clean
- Arranging covers for staff
- Assisting other staff to clean areas when short staff
- Train new staff.
Office Cleaner
Total Group Services
10.2020 - 07.2021
- Dusted ledges, countertops, desks, and walls
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses
- Mopped and vacuumed floors and dusted furniture to maintained organised, professional appearance always
- Checked inventory for required supplies and made lists for needed cleaning products
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting
- Sorted and disposed of trash and recycling materials to keep common areas clean and organize.
Kitchen Porter
The Blue Breeze Inn
03.2021 - 05.2021
- Ensure basic cleaning jobs are carried out through the day
- Collect and wash up pots, pans, crockery and cutlery
- Clean food preparation areas and equipment
- Keep work surfaces, walls and floors clean and sanitised
- Preparing coriander, peeling ginger and shallots.
Education
Bachelor in Office Administration major in legal transcription - Secretarial Studies and Office Administration
Polytechnic University of The Philippines
Manila, Philippines05-2010
Skills
- Problem solving
- Flexible and Adaptable
- Supervision and leadership
- Time and Team Management
- Reporting and documentation
- Data Entry/ Microsoft Office
- First Aid certified
- Teamwork and Collaboration
Timeline
Programme Manager
Kelly Club New Zealand
01.2024 - Current
Programme Coordinator
Kelly Club Long Bay
10.2022 - 12.2023
Team Leader
Total Group Services
07.2021 - 06.2022
Barista/FoH
Artea Cafe
05.2021 - 09.2022
Kitchen Porter
The Blue Breeze Inn
03.2021 - 05.2021
Office Cleaner
Total Group Services
10.2020 - 07.2021
Bachelor in Office Administration major in legal transcription - Secretarial Studies and Office Administration
Polytechnic University of The Philippines
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