Melanie Black
Christchurch,CAN
Summary
An accomplished Project Coordinator with extensive experience in successfully supporting IT projects. With a proven track record of 3 years in this role, possesses valuable expertise in project management and support. Currently responsible for overseeing a project portfolio that generates over $1 million in revenue per month.
In the position of Senior Delivery Operations Coordinator, strives to enhance team success through the implementation of intelligent reporting systems, ensuring policy adherence, and streamlining processes.
Excels in dual roles as a project coordinator and delivery operations coordinator, thanks to exceptional flexibility, adaptability, and time management skills. Embraces the constant change that accompanies the position and thrives in the diverse opportunities that are extended.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Coordinator
Datacom Systems
08.2020 - Current
- Delivery management of low risk, non-complex projects with a combined revenue of approximately 1 million per month.
- Delivery management support to Project Managers for larger projects.
- Project Estimation
- SOW creation
- Delivery schedule creation and management
- Scope delivery management
- Project financial management and reporting
- Stakeholder communication (internal and external)
- Resource management
- RAID administration
- Progress reporting
- Coordinating project activities between service lines and external 3rd parties.
- Assisting and providing support for project teams to deliver maximum levels of productivity
Senior Delivery Operations Coordinator
Datacom Systems
08.2020 - Current
- Provide direction and guidance to internal teams in order to achieve targets.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managing the day-to-day operations and project delivery for the team, ensuring that planning, end-user impact, change management, training, quality management are properly utilised and monitored to ensure that availability, deadlines, budgets and service levels are met, and results delivered.
- Ensuring the operation of the Digital Engineering division is in accordance with established procedures and practices.
- Overseeing services of the Delivery Operations team.
- Implementation of solution requests required by projects.
- Provide and maintain service line reporting.
- Supporting and assisting with related organisational changes and activities that are required as an outcome of business improvement activities and ensure ongoing effectiveness of the organisation's change management function.
- Providing guidance and advice to subordinates within the latitude of establish company policies in order to meet schedules and resolve technical problems.
- Monitoring performance of support personnel, reviewing response times, problem log and trends in problems reported.
- Selecting, developing, and evaluating personnel to ensure efficient operation of the function.
Corporate Travel Manager
FCM Travel Solutions
07.2012 - 07.2020
- Operational management of corporate travel portfolios with a combined value of 4 million
- Provide travel solutions to customers whilst adhering to service line agreements
- Managing client business relationships
- Promoting and implementing FCM Technology
- Supplying IT support and troubleshooting for clients
- Proactively providing feedback to management to streamline service and to increase revenue
- Working alongside automation to provide efficient and effective travel arrangements
International Travel Consultant
Flight Centre Travel Group
04.2006 - 06.2012
- Sales and Customer Service
- Staff Development
- End of Month Accounting
- Involvement in the development of the Team Business Plan
Education
Bachelor of Business Information Systems And HR -
Massey University
Auckland01.2021
Advanced Diploma in Travel And Tourism - Tourism And Travel Management
New Zealand School of Travel And Tourism
Christchurch11.2002
Skills
- Agile Methodologies
- Effective Communication
- Organisation and Time Management
- Attention to Detail
- Problem-solving
- Leadership
- Stakeholder Management
- Budgeting and Financial Management
- Critical Thinking
- Change Management
- Process Management and Improvement
- Event Planning
Certification
ICAgile Certified Professional
TECHNOLOGY
- Microsoft Office Suite
- Atlassian
- PowerBI
- Open Air & NetSuite
- Salesforce
- Miro and Monday.com
- Trello
- GDS Sabre, GDS Galileo and Serko
Timeline
Project Coordinator
Datacom Systems
08.2020 - Current
Senior Delivery Operations Coordinator
Datacom Systems
08.2020 - Current
Corporate Travel Manager
FCM Travel Solutions
07.2012 - 07.2020
International Travel Consultant
Flight Centre Travel Group
04.2006 - 06.2012
Bachelor of Business Information Systems And HR -
Massey University
Advanced Diploma in Travel And Tourism - Tourism And Travel Management
New Zealand School of Travel And Tourism
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