Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Gaudin

Christchurch,CAN

Summary

I'm an experienced and compassionate manager with a proven track record of leading teams across diverse industries, including sea kayaking, beauty, and retail. Skilled in staff management, customer service excellence, and operational efficiency, I thrive in dynamic and fast-paced environments. As the manager of a bustling salon and retail store in Westfield Mall, I successfully balanced team development with achieving business goals, fostering a collaborative and productive workplace. My adaptable leadership style and commitment to fairness empower teams to deliver exceptional results.

Overview

18
18
years of professional experience

Work History

Salon Manager

Synergy Hair
04.2023 - Current
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • sales setup, pull down.
  • daily/weekly/monthly targets set and achieved.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.

Mel's Nail Bar

Mel's Nail Bar
08.2020 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Office Manager/adventure Toruism

Adventure Fiordland
10.2010 - 10.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed complex crisis situations effectively during unforeseen circumstances such as natural disasters.
  • Promoted responsible tourism practices within the organization to help preserve the beauty and integrity of visited destinations.

Assistant Manager

Sandfly Cafe
04.2007 - 10.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.

Education

Fashion Styling

Angela Stone Fashion Course
Christchurch, NZ
05-2019

Diploma

Southern Institute of Technology
Invercargill, NZ
07-1999

High School Diploma -

Fiordland College
Te Anau, STL
09.1998

Skills

  • Customer service
  • Employee development
  • Decision-making skills
  • Problem-solving skills
  • Salon safety and security
  • Client satisfaction
  • Financial management
  • Inventory controls
  • Marketing initiatives

Timeline

Salon Manager

Synergy Hair
04.2023 - Current

Mel's Nail Bar

Mel's Nail Bar
08.2020 - 02.2023

Office Manager/adventure Toruism

Adventure Fiordland
10.2010 - 10.2022

Assistant Manager

Sandfly Cafe
04.2007 - 10.2010

Fashion Styling

Angela Stone Fashion Course

Diploma

Southern Institute of Technology

High School Diploma -

Fiordland College

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Melanie Gaudin