Melanie Higgins
Puhoi, Auckland ,New Zealand
Summary
Versatile and achievement-oriented professional with a proven track record at Inland Revenue, enhancing tax processing efficiency and customer satisfaction. Excelled in roles requiring exceptional customer focus and problem resolution skills. Demonstrated leadership as Company Director at Safe Face NZ, driving revenue growth and fostering strong client relationships. Skilled in industry-specific software and known for a positive, team-oriented approach.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
Inland revenue
Remote
06.2023 - Current
- Employed tax software to enhance efficiency in processing returns, identifying potential deductions and credits.
- Collaborated with other government agencies.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered chats and emails to facilitate customer service.
- Conducted outbound calls to prospective clients.
Company Director
Safe Face NZ
Kaikoura
01.2022 - 01.2024
- Planned and implemented strategies to grow revenue.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Calculated pricing, applied discounts and collected payments to process transactions.
Telesales Agent
Unity4
Remote
05.2023 - 10.2023
- Achieved monthly sales targets set by management team.
- Documented sales call data in company software.
- Advised clients on appropriate product selection based on their individual needs.
- Achieved established sales targets by generating new customer accounts.
- Conducted outbound sales calls.
PTA Chairperson/Fundraising Committee/volunteer
Stanley Avenue School
, Te Aroha
06.2019 - 07.2020
- Thoughtfully contributed to committee plans and strategic decision making.
- Offered recommendations to board on ways to improve success of proposed plans and assure efficient execution.
Calf Rearer/Farm Hand
Davey Farms
Te Aroha
07.2019 - 02.2020
- Mixed feed, additives and medicines in prescribed portions.
- Fed and watered livestock and monitored food and water supplies.
- Drove, operated and maintained farm equipment and tools.
- Performed milking procedures and helped animals stay calm to promote maximum milk production.
Education
High School
Te Aroha College
Te Aroha, NZ09.2004
Skills
- Customer focus
- Problem Resolution
- Customer relations
- Outbound calling
- Adaptive, team player
- Event support
- Community outreach
- Emotional awareness
- Flexible schedule
- Friendly, positive attitude
- Customer consultation
- Complaint handling
- Payment processing
- Experienced with Industry-Specific Software
References
References available upon request.
Timeline
Customer Service Assistant
Inland revenue
06.2023 - Current
Telesales Agent
Unity4
05.2023 - 10.2023
Company Director
Safe Face NZ
01.2022 - 01.2024
Calf Rearer/Farm Hand
Davey Farms
07.2019 - 02.2020
PTA Chairperson/Fundraising Committee/volunteer
Stanley Avenue School
06.2019 - 07.2020
High School
Te Aroha College
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