Melanie Loving
New Plymouth,Marfel
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Self Employed
MEL LOVING MASSAGE
2013.01 - 2023.09
- Customer care and consultation, Account management including quotes, invoicing and reconciliation, Customer liaison, Policies and procedures, Holistic Deep Tissue massage, Nutrition and supplement plans
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Shift Supervisor/ Duty Manager
STRATFORD MOUNTAIN HOUSE
2017.01 - 2020.01
- Customer Services, Stock management, Staff Training and development, Rostering, Manage and coordinate sales to assist in meeting KPI’s, Housekeeping, Administrative duties
Shift Supervisor/ Duty Manager
STRATFORD MOUNTAIN HOUSE
2013.06 - 2017.01
- Customer Services, Stock management, Staff Training and development, Rostering, Manage and coordinate sales to assist in meeting KPI’s, Housekeeping, Administrative duties
- Delivered successful training to more than of employees during tenure, educating on successful work processes and productivity strategies.
Massage Therapist/ Administrator
Beautiful Hush Beaty Salon
2008.01 - 2013.01
- Customer Service, Point of contact, Social Media and Marketing, Administrative Duties, Personal Assistant duties
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Duty Manager
Zaniba
2006.02 - 2009.03
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- cash handling
- opening and shutting of cafe
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Education
Certificate III - Massage
Naturopath College
New Plymouth, NZ10.2007
Skills
- Client, community, and stakeholder liaising
- Sales and customer service
- Recruitment/ retention and training of staff
- Event Management
- Accurate record and document keeping
- Budget and finance control
- Task delegation
- Administrative duties
- Friendly, Positive Attitude
- Attention to Detail
- Active Listening
- Organization and Time Management
Professionalreferences
- Lynne Pulford, Manager, 0274781229
- Rod Pulford, Manager, 0275880228
- Simone Nickloes, Owner/ operator, 0211930922
Attributes
- Customer focused and driven
- Ambitious
- Adaptable
- Attentive Learner
- Detail oriented
- Team player
- Goal Driven
- Problem solving
- Organised and efficient
- Communication (great banter)
- Positive out look
Timeline
Shift Supervisor/ Duty Manager
STRATFORD MOUNTAIN HOUSE
2017.01 - 2020.01
Shift Supervisor/ Duty Manager
STRATFORD MOUNTAIN HOUSE
2013.06 - 2017.01
Self Employed
MEL LOVING MASSAGE
2013.01 - 2023.09
Massage Therapist/ Administrator
Beautiful Hush Beaty Salon
2008.01 - 2013.01
Duty Manager
Zaniba
2006.02 - 2009.03
Certificate III - Massage
Naturopath College
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