Summary
Overview
Work History
Education
Skills
Professionalreferences
Attributes
Timeline
Generic

Melanie Loving

New Plymouth,Marfel

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Self Employed

MEL LOVING MASSAGE
01.2013 - 09.2023
  • Customer care and consultation, Account management including quotes, invoicing and reconciliation, Customer liaison, Policies and procedures, Holistic Deep Tissue massage, Nutrition and supplement plans
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Shift Supervisor/ Duty Manager

STRATFORD MOUNTAIN HOUSE
01.2017 - 01.2020
  • Customer Services, Stock management, Staff Training and development, Rostering, Manage and coordinate sales to assist in meeting KPI’s, Housekeeping, Administrative duties

Shift Supervisor/ Duty Manager

STRATFORD MOUNTAIN HOUSE
06.2013 - 01.2017
  • Customer Services, Stock management, Staff Training and development, Rostering, Manage and coordinate sales to assist in meeting KPI’s, Housekeeping, Administrative duties
  • Delivered successful training to more than of employees during tenure, educating on successful work processes and productivity strategies.

Massage Therapist/ Administrator

Beautiful Hush Beaty Salon
01.2008 - 01.2013
  • Customer Service, Point of contact, Social Media and Marketing, Administrative Duties, Personal Assistant duties
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.

Duty Manager

Zaniba
02.2006 - 03.2009
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • cash handling
  • opening and shutting of cafe
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.

Education

Certificate III - Massage

Naturopath College
New Plymouth, NZ
10.2007

Skills

  • Client, community, and stakeholder liaising
  • Sales and customer service
  • Recruitment/ retention and training of staff
  • Event Management
  • Accurate record and document keeping
  • Budget and finance control
  • Task delegation
  • Administrative duties
  • Friendly, Positive Attitude
  • Attention to Detail
  • Active Listening
  • Organization and Time Management

Professionalreferences

  • Lynne Pulford, Manager, 0274781229
  • Rod Pulford, Manager, 0275880228
  • Simone Nickloes, Owner/ operator, 0211930922

Attributes

  • Customer focused and driven
  • Ambitious
  • Adaptable
  • Attentive Learner
  • Detail oriented
  • Team player
  • Goal Driven
  • Problem solving
  • Organised and efficient
  • Communication (great banter)
  • Positive out look

Timeline

Shift Supervisor/ Duty Manager

STRATFORD MOUNTAIN HOUSE
01.2017 - 01.2020

Shift Supervisor/ Duty Manager

STRATFORD MOUNTAIN HOUSE
06.2013 - 01.2017

Self Employed

MEL LOVING MASSAGE
01.2013 - 09.2023

Massage Therapist/ Administrator

Beautiful Hush Beaty Salon
01.2008 - 01.2013

Duty Manager

Zaniba
02.2006 - 03.2009

Certificate III - Massage

Naturopath College

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Melanie Loving