Melanie Rameka
Hilltop,WKO
Summary
Resourceful Supervisor with a proven track record in resolving critical issues in time-sensitive environments. Highly organized and energetic leader committed to continuous improvement, fostering a positive team dynamic that drives staff motivation and collaboration. Adept at enhancing workflows and processes to benefit team performance, with an analytical mindset and strong technical knowledge. Dedicated to cultivating an empowering workplace culture where every employee contributes to the company’s success.
Overview
10
10
years of professional experience
Work History
Family Start Supervisor
Tuwharetoa Health
01.2022 - Current
- Supervising Family Start Kaimahi.
- Internal Supervision for Kaimahi.
- Directed and supervised a team of five employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Training all new staff.
- Initial assessments with all new whānau.
- Attending FIVARS, KAHU, Vulnerable under 5's, and Partners Response Oranga Tamariki meetings.
- Reports for funders: maintaining and supporting good practice for our Kaimahi and our Whānau.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Youth Worker
Real Southern Lakes
01.2020 - Current
- Youth Worker
- Deliver Resilience Travelers Program to 2 classes in 2 schools
- Worked in 4 High Schools in Taupo, Reporoa, Turangi
- One on One sessions
- Group work with Youth
- Liaison with Mental Health (Secondary)
- Liaise with other youth services, Sexual Health etc
- Provided emotional support and guidance to youths in difficult situations.
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Assisted with the development of individual plans for each youth's academic success.
- Monitored attendance and progress of participants in programs.
- Collaborated with other professionals to provide comprehensive services to clients.
- Advised family members on how to best support their children's growth and development.
- Educated parents and guardians on available resources in the community that could benefit their child.
- Conducted assessments of needs and risk factors among participants in order to develop appropriate interventions.
- Developed positive relationships with clients by providing encouragement and support.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Implemented crisis management protocols when needed during emergency situations involving young people.
- Provided referrals to counselling services or other social service agencies when necessary.
- Attended court hearings related to juveniles who were involved with the organization's programs.
Practice team lead and Domestic violence counselor
Te Whare Oranga Wairua Maori Womens Refuge
01.2019 - Current
- Team lead of 5 kaimahi
- Client management
- Community Advocacy
- Post Crisis Counselling
- Direct services to Whanau
- Whanau Protect
- Residential Admission
- Crisis Line
- FIVARS, KAHU, Vulnerable under 5's, Partners response Oranga Tamariki meetings
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
- Maintained accurate records of employee attendance and task completion times.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Managed conflict resolution within the team to maintain a positive work environment.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Motivated team members through recognition programs and performance-based incentives.
- Championed the adoption of new technologies to improve team productivity and service delivery.
Customer Service/ Banking
NZ Post and Kiwi bank
Taupo
01.2019 - 01.2022
- Nz Post Union Rep
- All ordering and stock management of Taupo Post shop
- Stock takes
- Collectables Stock
- Postal Services
- Motor Registrations
- Insurances
- Travelex and Foreign cash
- International bank transfers and Western Union Transfers
Youth Worker/Manager
Apopo Youth and Community Centre
Taupo
01.2017 - 01.2022
- Youth Worker 4 years Manager for 1 year
- Youth suicide Prevention/ Intervention/ Postvention
- 24hr Crisis on call
- Dealing with youth
- Working with other agencies in the social sector e.g.: Oranga Tamariki, Youth Services, Youth Justice etc
- Payroll
- IRD Filings
- Xero Accounting system
- Invoices
- Bill Payments
- Provided emotional support and guidance to youths in difficult situations.
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Assisted with the development of individual plans for each youth's academic success.
- Monitored attendance and progress of participants in programs.
- Maintained records of program services provided to ensure compliance with regulations.
- Collaborated with other professionals to provide comprehensive services to clients.
- Advised family members on how to best support their children's growth and development.
- Educated parents and guardians on available resources in the community that could benefit their child.
- Conducted assessments of needs and risk factors among participants in order to develop appropriate interventions.
- Ensured safety of all youths while attending programming or events outside the facility.
- Developed positive relationships with clients by providing encouragement and support.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Implemented crisis management protocols when needed during emergency situations involving young people.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Provided referrals to counseling services or other social service agencies when necessary.
- Attended court hearings related to juveniles who were involved with the organization's programs.
- Researched new methods for engaging youth which would result in better outcomes.
- Used calm, positive, and encouraging approach with youth.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Store Manager
Dominos
Taupo
01.2015 - 01.2020
- Managing Staff
- Staff Rosters
- Customer Service
- Sales Reports and Reporting to Head Office
- Cash Handling
- Employing Staff
- Staff Training
Education
Bachelor of Social Service With Distinction - Social Services
Otago Polytechnic
Dunedin, NZ03-2024
Te Taketake Applied Diploma in Addiction Counselling - Addiction Counselling Level 7
Otago Polytechnic
Dunedin, NZ11-2019
Supervision - 25 Credits at Level 7
Coaching And Mentoring
Auckland, NZYouth Work - Level 4
Comprehensive First aid -
Red Cross
DAPAANZ Registered Addiction practitioner -
Supervision Level 5 - Supervision
Coaching And Mentoring
Auckland, NZSkills
- Project Scheduling
- Project Coordination
- Mentorship Development
- Workflow Management
- Effective Verbal Communication
- Risk Mitigation Strategies
- Verbal and written communication
- Performance management
- Staff management
- Relationship building
- Task delegation
- Employee development
- Staff education
- Employee motivation
- Team building
- Attention to detail
- Decision-making
- Training and mentoring
References
- Aleen Henderson, Manager, Te Whare Oranga Wairua Maori women's refuge, 021 0429554, Aleen.henderson@twowrefuge.org.nz
- Maynard Gilgen, Clinical supervisor, Maynardgilgen@gmail.com, 0274402634
- Dr Annabel Prescott, Manager, Anamata Café sexual health, Prescottaiga@gmail.com, 021701471
Personal Information
Date of Birth: 03/27/78
Timeline
Family Start Supervisor
Tuwharetoa Health
01.2022 - Current
Youth Worker
Real Southern Lakes
01.2020 - Current
Practice team lead and Domestic violence counselor
Te Whare Oranga Wairua Maori Womens Refuge
01.2019 - Current
Customer Service/ Banking
NZ Post and Kiwi bank
01.2019 - 01.2022
Youth Worker/Manager
Apopo Youth and Community Centre
01.2017 - 01.2022
Store Manager
Dominos
01.2015 - 01.2020
Bachelor of Social Service With Distinction - Social Services
Otago Polytechnic
Te Taketake Applied Diploma in Addiction Counselling - Addiction Counselling Level 7
Otago Polytechnic
Supervision - 25 Credits at Level 7
Coaching And Mentoring
Youth Work - Level 4
Comprehensive First aid -
Red Cross
DAPAANZ Registered Addiction practitioner -
Supervision Level 5 - Supervision
Coaching And Mentoring
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