Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Ratcliffe

Palmerston North,Takaro

Summary

Encouraging Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Operations Manager

Fisher Print
04.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Production Coordinator

Fisher Print
10.2016 - 04.2021
  • Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
  • Coordinated with production team to support productivity targets and deadline management.
  • Monitored and tracked progress of all production tasks for on-time delivery.
  • Coordinated communication between departments, fostering a collaborative work environment.
  • Reviewed in-house stock to determine materials availability for production jobs.
  • Managed daily operations on the production floor, maintaining a safe and organized workspace.
  • Liaised with production manager, suppliers and vendors to support production needs.
  • Coordinated with multiple departments to ensure timely procurement of materials, leading to on-time project completions.

Sales Representative

Fisher Print
02.2013 - 10.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Sales Representative

K&M Print / Bought Out by Wickliffe Print
02.2008 - 02.2013
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Sales Representative

Permark Industries
07.2002 - 01.2008
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Estimator / Customer Service Representative

Permark Industries
07.2000 - 10.2002
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Evaluated subcontractor bids to obtain best value for projects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and provided backup support for organizational leadership.

Education

Bachelor of Arts - Media Studies And Communications

Massey University
Palmerston North
11.1996

Skills

  • Problem-Solving
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Inventory Management
  • Operations Management
  • Customer Service
  • Employee relations and conflict resolution
  • Customer Relationship Management
  • Process Improvement
  • Purchasing and procurement

Timeline

Operations Manager

Fisher Print
04.2021 - Current

Production Coordinator

Fisher Print
10.2016 - 04.2021

Sales Representative

Fisher Print
02.2013 - 10.2016

Sales Representative

K&M Print / Bought Out by Wickliffe Print
02.2008 - 02.2013

Sales Representative

Permark Industries
07.2002 - 01.2008

Estimator / Customer Service Representative

Permark Industries
07.2000 - 10.2002

Bachelor of Arts - Media Studies And Communications

Massey University

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Melanie Ratcliffe