Melanie Riddell
Whanganui,MWT
Summary
Experienced Checkout Supervisor with a solid background in retail and customer service. Improved efficiency and reduced wait times through effective cash handling procedures, staff management, and a commitment to high customer satisfaction. Open to training and development to adapt to evolving point-of-sale processes.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Pilates Instructor
Self employed
Whanganui , Whanganui
03.2020 - Current
- Designed self-employed Pilates sessions for private clients and small groups.
- Assessed client posture, movement patterns, and exercise readiness before classes.
- Taught mat-based Pilates exercises using breath, alignment, and core control.
- Built self-employed client relationships through clear instruction and supportive coaching.
- Modified routines for injuries, mobility limits, and fitness levels.
- Monitored client form and corrected movement safely during sessions.
- Organized and arranged training equipment for effective sessions, props, and studio space before training sessions.
Childcare Provider
PAUA
Whanganui , Whanganui
10.2009 - 03.2020
- Communicated daily updates with parents and PAUA staff
- Documented attendance, routines, and child observations for PAUA records
- Maintained safe, organized childcare areas and sanitized toys and surfaces
- Planned age-appropriate games, crafts, and learning routines for PAUA children
Checkout Manager and Cashier
Whanganui New World
Whanganui , Whanganui
01.2006 - 03.2007
- Supervised checkout lanes, ensuring smooth customer flow across retail front end.
- Trained cashiers on register procedures, refunds, and payment policies.
- Monitored cash handling, drawer accuracy, and end-of-shift reconciliations.
- Resolved customer payment issues and service concerns at checkout.
- Coordinated break schedules and lane coverage for front-end staff.
- Communicated with store leadership on staffing, service, and checkout operations.
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Monitored customer service staff to ensure that all checkout procedures were followed correctly.
- Handled customer complaints in a professional manner while adhering to company policy.
- Trained new checkout staff on company policies, customer service etiquette, and cash handling techniques.
- Performed daily cash register operations including opening and closing procedures, reconciling tills, and counting the money in the drawer.
- Investigated discrepancies between purchase receipts and actual payments received from customers.
- Encouraged team members to work together cooperatively in order to improve efficiency of checkout operations.
- Resolved conflicts between customers or staff members quickly and professionally.
- Balanced cash drawer and verified end-of-shift payment totals.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cash handling/Retail Banking Officer
Levin New World
Levin, Levin
02.2005 - 01.2006
- Balanced tills and prepared daily cash reconciliations
- Maintained accurate records for branch cash handling and transactions
- Followed store policies for security, compliance, and confidentiality
- Maintained accurate records of all financial transactions for audit purposes.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Checkout operator/Checkout Manager/ Office Manager
Gonville New World
Whanganui , Whanganui
03.1997 - 12.2005
- Processed customer purchases at checkout using point-of-sale register
- Scanned items and verified prices for accurate transaction handling
- Accepted cash, card, and digital payments during busy periods
- Packaged purchases and arranged bags for customer convenience
- Balanced till contents and completed end-of-shift cash handling
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Balanced tills daily to ensure accuracy of transactions.
- Resolved customer complaints in a professional manner.
- Followed store policies regarding returns, refunds, discounts.
- Performed opening and closing procedures for store registers as required.
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Verified the age of customers when selling alcohol or tobacco products.
- Answered store phone calls to provide general information and direct callers to desired departments.
- Processed sales, returns, and exchanges using POS register system.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Monitored cash drawers, tills, and closing reconciliation for accuracy.
- Coordinated lane assignments, breaks, and shift coverage with department leaders.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Supervised reception, filing, mail, and records management
- Supported payroll, billing, and basic accounting tasks
- Maintained office supplies, vendor orders, and equipment requests
- Handled employee onboarding, new hire paperwork, and office procedures
- Enforced office policies, confidentiality, and workplace standards
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assisted with the preparation of budgets, forecasts and financial statements.
Education
Whanganui Girls College
Whanganui , Whanganui Skills
- Health and safety
- Rostering
- Time management
- Multitasking
- Problem solving
- Issue resolution
- Customer service excellence
- Great communication
- Team player and Team Leadership
- Adaptability
- Cash handling and management
- Store opening and closing
- Positive attitude
- Issue resolution
Certification
- Expired liquor licence. Willing to get a new 1.
Affiliations
- Pilates
- Walking
References
References available upon request.
Timeline
Pilates Instructor
Self employed
03.2020 - Current
Childcare Provider
PAUA
10.2009 - 03.2020
Checkout Manager and Cashier
Whanganui New World
01.2006 - 03.2007
Cash handling/Retail Banking Officer
Levin New World
02.2005 - 01.2006
Checkout operator/Checkout Manager/ Office Manager
Gonville New World
03.1997 - 12.2005
Whanganui Girls College