Camping, fishing, tramping, shopping, fashion and make- up
Melanie Theresa Snyder
North Canterbury,New Zealand
Summary
Professional housing coordinator with strong experience in housing resources and community outreach. Adept at navigating housing programs, managing client relations, and coordinating resources to meet diverse needs. Known for collaborative team efforts and delivering consistent results, with flexible approach to evolving challenges. Skilled in conflict resolution, data management, and effective communication. Reliable and adaptable, with focus on achieving impactful outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Housing Support Manager
Kāinga Ora Homes and Communities
01.2021 - Current
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Developed partnerships with community organizations to expand services and referrals.
- Assessed risk factors of patients and made referrals for further services.
- Conducted in-home visits to provide supportive services.
- Organised supporting agency meetings to discuss customer situations and enhancing living well.
- Work directly with a portfolio of our customers and their Family, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.work on rent arrears and debt recovery.
Community Support Worker
NZ Care
11.2015 - Current
- I currently hold a Level 3 certificate required by NZ Care
- I have recently completed the first Aid certificate
- I have also recently been trained in Autism and understanding challenging behaviours
- I hold a full drivers license
Youth Worker
Barnardos
02.2018 - 01.2021
- MAPA Trained (Management of Actual or potential Aggression)
- Complex behaviour management and de-escalation
- DDP (dyadic developmental psychotherapy) knowledge.
- Trauma informed care and practice
- Engaging in therapeutic interventions
- Facilitate, evaluate and monitor programmed activities for youth that enhance physical, social and emotional development while in secured residential care
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes
Community Compliance Officer
Inland Revenue Department
04.2013 - 10.2016
- Company Overview: Christchurch
- Outbound communication to individuals, Companies and associated entities in relation to outstanding tax debts and overdue tax returns
- Obtaining the relevant information for financial hardship applications
- Ascertaining cause of debt for Working For Families Tax Credits, ensuring and applying the correct information is held
- Handling complex case loads
- Christchurch
Care Co-ordinator
Access Home Health
01.2011 - 01.2013
- Company Overview: Christchurch, New Zealand
- Receiving new client referrals from DHB, Lifelinks and ACC
- Discharging clients
- Allocating the appropriate support worker in accordance with the accuracy level of the client
- Support Worker rosters
- Processing leave applications
- Telephone and computer duties
- Liaising with clients, staff and other medical professionals
- Interviewing applicants for the support worker position
- Christchurch, New Zealand
Sales Assistant
Glassons Hallensteins group Limited
06.2010 - 09.2012
- Company Overview: Christchurch, New Zealand
- Time management and organisation
- Providing a high level of customer service
- Working with KPI
- Handling cash and electronic transactions
- Merchandising stock
- Christchurch, New Zealand
Office Assistant
Aesthetic Repairs
10.2006 - 12.2008
- Company Overview: Christchurch, New Zealand
- Reconciliations
- Invoicing
- Tax and GST
- MYOB
- Christchurch, New Zealand
Assistant Manager
Pagani
03.2003 - 09.2005
- Company Overview: Hornby, Christchurch
- Hornby, Christchurch
Education
National Certificate levels and 1 and 2 - Beauty Skills
Aoraki Polytechnic
01.2009
Skills
- Customer service
- Excellent communication skills
- Attention to detail
- Exceptional written skills
- Exceptional verbal skills
- Problem solving
- Professional manner
- Professional appearance
- Competent under pressure
- Punctual
- Reliable
- Self managing
- Document management
- Client retention
- Professional networking
- Records management
Accomplishments
- Level 1 & 2 Beauty Skills, Aoraki Polytechnic
- Level 3 - Health and Well Being, Currently working towards Level 4 Certificate in dementia care, Aoraki Polytechnic
Skills
True, True, Excellent communication skills, Highly motivated and determined, Work well as part of a team, Attention to detail, Exceptional written and verbal skills, Leadership skills, Problem solving, Professional in manner and appearance, Competent under pressure, Punctual and reliable, Highly motivated and self managing
Hobbies and Interests
- Fishing
- Walking
- Camping
- Fashion and Make-up
- Animal Lover
- Shopping
Certification
- First Aid Certification
- Level 3 - Health and Well- Being
Interests
Timeline
Senior Housing Support Manager
Kāinga Ora Homes and Communities
01.2021 - Current
Youth Worker
Barnardos
02.2018 - 01.2021
Community Support Worker
NZ Care
11.2015 - Current
Community Compliance Officer
Inland Revenue Department
04.2013 - 10.2016
Care Co-ordinator
Access Home Health
01.2011 - 01.2013
Sales Assistant
Glassons Hallensteins group Limited
06.2010 - 09.2012
Office Assistant
Aesthetic Repairs
10.2006 - 12.2008
Assistant Manager
Pagani
03.2003 - 09.2005
National Certificate levels and 1 and 2 - Beauty Skills
Aoraki Polytechnic
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