Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Walker

Palmerston North

Summary

I am a highly motivated individual with a strong record in retail operations, currently seeking a stable long-term role that allows for work-life balance. Known for exceptional time management and organisational skills, ensuring efficient daily operations and high-quality task completion. I thoroughly enjoy working and pride myself on being highly presentable and committed to fostering a positive team environment while effectively prioritising tasks.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Mountain Warehouse
04.2024 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimising discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Fostered a positive work culture by promoting teamwork and recognising individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organisation.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Created weekly trade reports to gain insight into our current budget, KPIs, and missed opportunities for sales.
  • In slipping deliveries, including shifting between 10 and 40 boxes out into our stock room.

Sales Representative

Noel Leeming
12.2019 - 02.2024
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Increased repeat business with local schools and non for profit organisations by building strong working relationships
  • Developed customised solutions for diverse clientele, considering individual needs and financial goals when creating accounts with 2Degrees, GemVisa and Purple Visa
  • Customer Service- Assisting with enquiries, complaints and problem solving to assure customers had the best experience instore and received after sales support.
  • Following up on customer leads and creating new commercial connections.
  • Maintaining a high level of standard for cleanliness, product placement
  • Booking in repairs and processing Warranty and insurance claims
  • Closing the store at the end of the day, including locking up, making sure the tills are accurate and investigating any discrepancies.

Sales Representative/Retail Keyholder

Vodafone New Zealand
01.2019 - 12.2020
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Streamlined sales process, reducing time from lead to close ensuring customer satisfaction
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Sole charge of weekly stock checks
  • Proficient use of interlinked systems for consumer and business accounts
  • Maintained current store, product, and promotional knowledge to drive consistent sales.

Education

Bachelor of Science - Social Sciences

Eastern Institute of Technology
Gisborne

Skills

  • Customer experience
  • Store operations
  • POS systems operations
  • Proficient in use of Microsoft Office
  • Relationship building and management
  • Computer software expertise
  • Administration
  • Reliability
  • Multitasking
  • Operational Efficiency
  • Adaptability
  • Sense of Humor

Timeline

Assistant Store Manager

Mountain Warehouse
04.2024 - Current

Sales Representative

Noel Leeming
12.2019 - 02.2024

Sales Representative/Retail Keyholder

Vodafone New Zealand
01.2019 - 12.2020

Bachelor of Science - Social Sciences

Eastern Institute of Technology

Similar Profiles

CREATE PROFILE
Melanie Walker