- Gardening
- Making my own skincare
- DIY and Home Improvement
- Passionate about balancing physical health with mental and emotional wellness
Mele Lima
Weymouth,AUK
Summary
My last Job before becoming a stay at home mother to four kids was at Work and Income in Mangere as a processing officer, handling client paperwork and working with clients over the phone. My Daily duties included showing empathy and problem-solving skills while effectively managing paper work and high call volumes at times.
Processing documents and approving ECE support for parents/families that were in need of help was very challenging at times but the workload and pressure helped with upskilling and character building.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Work and Income Service Centre
02.2019 - 09.2020
- Assisting clients needing early childcare assistance.
- Processing paperwork for clients.
- Handled customer complaints, demonstrating empathy and problem-solving skills.
- Maintained a positive attitude while managing high call volumes and admin work.
Education
MHS - Customer Service
McAuley High School
01-2011
Skills
- Customer relationship management
- Conflict resolution
- Empathy development
- Call handling techniques
- Workflow organization
- Customer service
- Call center experience
- Client relations
- Call center operations
Certification
2008-2010 : NCEA 1 & 2
2011-2012 : Contact centre operations Level 3
Interests
Timeline
Customer Service Representative
Work and Income Service Centre
02.2019 - 09.2020
MHS - Customer Service
McAuley High School