Mele Vatau
Manurewa,Auckland
Overview
20
20
years of professional experience
Work History
Apprentice Mentor
The Electrical Training Company
10.2022 - Current
- Apprentice Selection and retention
- On job and Off job Leadership
- Coaching, Mentoring and Pastoral Care
- Apprentice Performance Management
- Host generation and management
- Apprentice completion, graduation and beyond
- Proactive engagement, role modelling and promotion of wellbeing, safety and health practices that enable positive improvements within the work environment.
- Compliance with Etco Wellbeing, Safety and Health Policies and Procedures and legislative requirements.
- Understand and adhere to the designated WSH responsibilities for employees.
- Take reasonable care of own wellbeing, safety and health as well as that of others
- Monitor and raise potential wellbeing, safety and health issues and keep Etco WSH team appraised of such observations and discussions.
- Report all incidents and accidents within the timeframes as determined by Etco WSH policy
Account Manager
The Skills Organisation
05.2020 - 10.2022
- Represent the face of Skills for Specialist Trades industries employers and their apprentices/trainees.
- Provide information and advice to Specialist Trades industries’ employers and apprentices/trainees and promote The Skills Organisation registered apprenticeships
- Provide cost-effective training support to Specialist Trades industries’ client employers and apprentices/trainees
- Schedule and conduct workplace visits to Specialist Trades industries’ workplaces
- Manage the training arrangements to achieve the planned benefits for Specialist Trades industries’ client companies, apprentices/ trainees and training providers.
- Train workplace logbook assessors
- Monitor apprentice assessment progress within Specialist Trades industries’ workplaces and training providers
- Support the case management of apprentices
- Liaise with MAP Coordinators as required
- Support the case management of apprentices
- Provide support for trainee secondment and transfers as well as recruitment advice and encouragement in Specialist Trades industries
- Establish and develop beneficial and productive relationships with stakeholders and prospective clients.
- Prospect relationships with industry employers in order to increase employer and trainee participation in Skills’ managed training systems.
Assistant Account Manager
The Skills Organisation
08.2018
- Providing proactive pastoral care support to trainees through use of technology
- Support field staff as required to ensure high levels of training and completions
- Plan, organize and prioritise lists of trainees for pastoral care calls
- Problem solve for trainees and look to remove obstacles and problem solve for them
- Provide support for team members as time and capacity permits
- Determine trainee support needs
- Provide feedback on trainee performance
- Provide information and advice to Specialist Trades industries, employers and apprentices/trainees and promote our registered apprenticeships
- Provide support for trainee transfers as well as recruitment advice and encouragement in Specialist Trades industries
- Provide timely and accurate reports on activities, outstanding issues and opportunities
- Participate and contribute fully to planning meetings as required
- Maintain client data and records in accordance to Skills policies
- Highly organise and able to accurately work without supervision
- Attend and fill in where needed at trades events and CPD workshops.
Moderation & Assessment Advisor
The Skills Organisation
03.2014
- Consult with relevant Account Managers and client companies to implement workplace training
- Develop workplace training solutions that meet NZQA and Skills criteria
- Contribute to moderation planning
- Conduct internal moderation on Skills registered assessor and site visits
- Complete moderation reports outlining key findings and recommendations for improvement if required
- Capture moderation results in database
- Provide constructive moderation feedback to registered assessors
- Maintain moderation statistics and report to ensure results are tracked and assessors are monitored
- Provide new assessors with support and advice
- Identify and monitor high risk assessors
- Ensure credit completion and programme completion targets due to higher quality assessment standards
- Participate in moderation meetings and events
- Meeting moderation activity deadlines
- Liaise with clients to interpret assessment tools
- Checking and approving scopes
- Registering assessors, maintaining accurate information in the database
- Investigating and processing problem assessment results flagged in database
- Assist in matters relating to reporting of assessment results to NZQA
- Managing assessor training for all industries
- Provide support to trainees, clients and assessors with website, credit reporting and resources
- Maintain effective working relationships with stakeholders, Industry Associations, other ITOs and other organisations
- Support work of other departments within Skills
- Provide timely and accurate reports and advice on issues that may impact on Skills operations
- Maintain client data and records in accordance with Skills policies.
Client Administrator/Contact Centre
The Skills Organisation
01.2008
- Provide training management administration to the industry training staff, clients and stakeholders
- Maintain client records and files, both soft and hard files, including assessor register
- Quality control of the processes relating to data entry, manipulation, security and reporting
- Key client account management
- Registration of all enrolments
- RTW contract preparation and issuing of the RTW certificates
- Liaison with the company and Regional Managers
- Assessment entry and follow-ups
- Posting invoices and monthly reports
- Action and monitor trainee terminations
- Action and monitor trainee completions
- NZQA downloads/uploads/verifications
- Filing
- Processing RTW RPLs
- System Product and Service
- Raise purchase orders and liaise with accounts for invoicing
- Customer Service
- Internal Support
- Identify and merge the duplicate records
- Certificate Printing
- Archiving
- Develop and maintenance of processes, work instructions and systems to support administration and customer service function within Skills Organisation
- Issue regular progress reports to field industry training staff, trainees, clients and customer services manager as required by policy and procedures
- Maintain own knowledge and skills levels in areas including Skills Organisation functions, roles and responsibilities.
Customer Services Representative
ADT Security
01.2005 - 01.2008
- Rostering/Staff scheduling
- Customer support
- Alarm monitoring
- Outbound and inbound calls
- Quality Assurance.
Skills
- After many years of experience and the systems ever changing environment, I am proficient in the following applications: Microsoft Office: Word, Excel, Outlook ETITO PIVOTAL - TRAX System (customer relationship management - CRM) ITOMIC CRM Etims 2015 – CRM, SAMs
Personalqualitiesandstrengths
Rising to any challenge, I am hardworking and diligent and will use any new opportunity to learn and grow. I can detect problems when they arise, envisage the preferred outcome and put strategies in place to achieve it. I am approachable, open and empathetic to colleagues and providing them with support or advice depending on the situation. The value I place on my family and friends are underpinned by the beliefs I hold about trust, loyalty, honesty and integrity. I bring these beliefs with me into my working life. Due to the many and ongoing changes I have experienced within The Skills Organisation I have become very flexible and am able to adapt to all types of situations both in my working and personal life. I have a strong teamwork ethic, and I regularly take on tasks for other team members who are absent or have high workloads. I have strong sense of ownership without becoming overly possessive of my work. Strong team player and have great customer services with external and internal clients, this showed by receiving the very first CEO award for providing best customer service
Workstrengths
Utilisation of tact and diplomacy when dealing with issues relevant to both internal and external users of the service has resulted in positive outcomes for Skills Organisation and customers. Performing many duties on an adhoc basis required me to be both flexible and adaptable. I often have to go outside my comfort zone to deal with sometimes complicated issues. Being the first point of contact when problems arise within NZQA, Completions and Terminations, has allowed me to build and maintain relationships with our clients. This has led to more open and honest communication with discussions taking place on a more regular basis instead of when problems have occurred. Being able to successfully articulate what I need is fundamental to me and the way I behave. This is a quality I see as one of the most important tools for communicating both in business and my private life. Always willing to help where needed, great team player and work collaboratively to achieve a common goal.
References
- Toni Clough, Regional Manager Northern Support, The Electrical Training Company Limited, 0272795884
- Troy Lagor, Trades Assessment Coordinator, The Skills Organisation, 021669510
Hobbies and Interests
Singing in church choir Church youth Travelling Music Spending time with family and friends
Timeline
Apprentice Mentor
The Electrical Training Company
10.2022 - Current
Account Manager
The Skills Organisation
05.2020 - 10.2022
Assistant Account Manager
The Skills Organisation
08.2018
Moderation & Assessment Advisor
The Skills Organisation
03.2014
Client Administrator/Contact Centre
The Skills Organisation
01.2008
Customer Services Representative
ADT Security
01.2005 - 01.2008
Similar Profiles
Anthony JulianAnthony Julian
Industrial Electrical Apprentice at The Electrical Training CompanyIndustrial Electrical Apprentice at The Electrical Training Company
Mark WebsterMark Webster
Learning Support Manager at ETCO – The Electrical Training CompanyLearning Support Manager at ETCO – The Electrical Training Company
Ziyaad TasheelZiyaad Tasheel
Electrical Apprentice at Etco - Electrical training companyElectrical Apprentice at Etco - Electrical training company
Ioote BarekiauIoote Barekiau
Pick Packer at Hellers LTDPick Packer at Hellers LTD
Ardmore ToafaArdmore Toafa
Knifehand at Moana FisheriesKnifehand at Moana Fisheries