Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meleane Kiri-Palu

Auckland

Summary

I am a highly motivated, self-driven, reliable and honest person who has experience and skills in both call centre support work to warehousing. I like to get things done in a timely manner and to always do my best in all aspects to complete tasks that I have been given.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting target

I’m also a Result-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

14
14
years of professional experience

Work History

CALL CENTRE REP

JUST WATER LTD
06.2022 - 01.2024
  • Making sure our KPI's were met well team was under me, booking deliveries of water to our commercial and home customers, organizing payments over the phone of customers' account
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

TEAM LEADER

SUPIE LTD
05.2020 - 06.2022
  • Organizing rosters for Ambient team, Picking & Packing orders, quality controller, also KPI's met refunding money to customers for non-stock
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Call Centre Rep

Waste Management Company
03.2017 - 01.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Collections Officier Stamp Department

Contract Logistics NZ Post
04.2010 - 03.2017
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact Post shops, credits for stamps and doing returns.
  • Utilized excellent communication skills when interacting with customers as well as businesses.

Education

CERTIFICATE LEVEL 3 -

CALL CENTER CERT
11.2017

LEVEL 3 CERTIFICATE -

INFORMATION TECHNOLOGY
01.2012

CERTIFICATE LEVEL -

FREIGHT FORWARDING
05.2009

Skills

  • Flight
  • Critical thinking
  • Problem-solving skill
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Answering questions
  • Complaint resolution
  • Product knowledge
  • Payment processing
  • Calm disposition
  • Account updating
  • Inbound phone call management
  • Quality control
  • Logging call information
  • Training experience
  • Delivery tracking
  • Documentation and reporting
  • Performance improvement
  • Credit adjustment
  • Providing customer support
  • Calm and professional under pressure
  • Understanding customer need

Timeline

CALL CENTRE REP

JUST WATER LTD
06.2022 - 01.2024

TEAM LEADER

SUPIE LTD
05.2020 - 06.2022

Call Centre Rep

Waste Management Company
03.2017 - 01.2020

Collections Officier Stamp Department

Contract Logistics NZ Post
04.2010 - 03.2017

CERTIFICATE LEVEL 3 -

CALL CENTER CERT

LEVEL 3 CERTIFICATE -

INFORMATION TECHNOLOGY

CERTIFICATE LEVEL -

FREIGHT FORWARDING
Meleane Kiri-Palu