Meleane Taufa
Auckland,New Zealand
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Crackerjacks
Manukau, Auckland
03.2023 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered phones promptly and directed calls appropriately.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Assisted customers with product selection, answered queries and provided advice.
- Processed payments using cash register, credit card machine and POS system.
- Operated cash registers efficiently during peak hours of business.
- Cleaned shelves, counters and tables to maintain organized store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged with customers and recommended products based on needs and requests.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Bagged or packaged purchases and wrapped gifts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Retail Assistant
Kmart
Botany
08.2022 - 11.2022
- Answered store and merchandise questions and led customers to wanted items.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Placed special orders or called other stores to find desired items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Answered phones promptly and directed calls appropriately.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Processed payments using cash register, credit card machine and POS system.
- Organized storeroom items neatly on shelves according to size, color or type of item.
Picker Packer
Supie
Manukau, Manukau
01.2022 - 04.2022
- Packaged items with appropriate materials to prevent damage during shipping.
- Utilized RF scanners to track inventory movements throughout the facility.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Followed all safety protocols while operating warehouse machinery and driving forklifts.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Stamped price tags on merchandise, referring to official price lists.
- Weighed and measured products and materials to meet regulatory requirements.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Used handheld scanners to key in data for packages.
- Packed and unpacked items, checking breakables before stocking on shelves.
Service Foods
Service Foods
Auckland, New Zealand
08.2021 - 12.2021
- Received and processed incoming stock items according to established procedures.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Organised warehouse space for efficient storage of goods.
- Packed boxes and stock using organizational guidelines.
- Operated hand trucks, or other equipment to load, unload, transport and store goods.
- Prepared documentation to track and report on damaged or missing items.
- Identified, labelled and tracked inventory with computerised systems.
- Prepared orders by picking, packing and labelling merchandise for shipment.
Warehouse Assistant
Briscoes
New Zealand
06.2020 - 08.2020
- Used hand pallet truck to transport heavy material within the facility.
- Received and processed incoming orders, ensuring accuracy of information.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
Education
NZCC -
01.2014
NCEA Lvl 3 -
Mangere College
11-2013
Skills
- Complaint Handling
- Order Processing
- Cash Register Operation
- Customer Assistance
- Cash Handling
- Honest and Dependable
- Building Customer Loyalty
- Customer Service
- Meeting Sales Goals
- Adaptable and Flexible
- Goal-Driven
- Relationship Building
- Attention to Detail
- Creative Thinking
- Friendly and Helpful
- Speech Clarity
Accomplishments
- New Zealand Certificate in Health and Wellbeing Level 3, 2014
- Tongan Level 3, 2013
- Litercary Level 1, 2011
- Numercary Level 1, 2011
- Tongan Level 1, 2011
- NCEA Level 1, 2011
Community Experience
Auckland Tokaikolo Youth, mangere, New Zealand, 02/01/18, Present
Hobbies and Interests
- Caring for Others
- Learning new things
- Rugby
- Singing
- Dancing
- Interacting
References
Referees available on request.
Affiliations
- Love to help others
- Read
- Youth Programmes
- Spending time with son and family
Languages
English
Professional
Tonga
Professional
Timeline
Retail Assistant
Crackerjacks
03.2023 - Current
Retail Assistant
Kmart
08.2022 - 11.2022
Picker Packer
Supie
01.2022 - 04.2022
Service Foods
Service Foods
08.2021 - 12.2021
Warehouse Assistant
Briscoes
06.2020 - 08.2020
NZCC -
NCEA Lvl 3 -
Mangere College
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