Meleane Vake
Perth Australia,WA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Train Manager
Auckland One Rail
05.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Improved safety procedures to create safe working conditions for workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Support Facilitator
Renaissance Group
10.2020 - 06.2022
- Enhanced team collaboration by implementing effective communication strategies and problem-solving techniques.
- Provided timely support to clients, resulting in increased customer satisfaction and retention rates.
- Streamlined internal processes for improved efficiency and reduced operational costs.
- Developed customized training programs tailored to individual needs, boosting employee skillsets and performance levels.
- Delivered high-quality presentations showcasing program impact and outcomes for stakeholders, garnering continued funding support.
- Promoted positive behavior change through motivational interviewing techniques and evidence-based interventions tailored to individual circumstances.
Mentor Support Worker
Presbyterian Support Northern
01.2017 - 06.2022
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Education
Healthcare & Mental Level 4 & Level 5 - Healthcare
Ignite College
Auckland02.2020
Certificate in Early Childhood -
MIT
Manukau, AUK05.2017
Diploma in Hospitality, Food & Hygiene -
Manukau Institiute of Technology
02.2017
Certificate in Proficiency Academic Literacy - Literacy
Auckland University of Technology
Auckland, AUK02.2014
Certificate in Foundation Mathematics - Mathematics
Auckland University of Technology
Auckland, AUK02.2014
Skills
- Time Management
- Team Leadership
- Dedicated and highly motivates
- Works well in a team with a wide range of cultural backgrounds
- Customer Relationship Management
- Train Operation
- Train Crew Member Management
- Dependable and responsible
- Positive and approachable with a good sense of humor
- Verbal and Written Communication
Timeline
Train Manager
Auckland One Rail
05.2021 - Current
Support Facilitator
Renaissance Group
10.2020 - 06.2022
Mentor Support Worker
Presbyterian Support Northern
01.2017 - 06.2022
Healthcare & Mental Level 4 & Level 5 - Healthcare
Ignite College
Certificate in Early Childhood -
MIT
Diploma in Hospitality, Food & Hygiene -
Manukau Institiute of Technology
Certificate in Proficiency Academic Literacy - Literacy
Auckland University of Technology
Certificate in Foundation Mathematics - Mathematics
Auckland University of Technology
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