Melelealofaiaiga Talivakaola
East Tamaki,AUK
Summary
Adaptable University Student and young Mother with a passion for promoting a love of learning to diverse individuals. Skilled and engaging speaker adept at connecting with others. Seeking a teaching and research position with a university to apply dedication and hard work. Proficient in Communication and Business through studies at Auckland University of Technology. Experienced in effectively managing high call volumes in fast-paced call center settings. Able to provide information, conduct independent research, and resolve issues with a flexible approach. Friendly and detail-oriented with a superior work ethic and commitment to customer service. Motivated employee eager to tackle new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Able to work independently and quickly acquire new skills. Dedicated to delivering positive and memorable customer experiences. Thrives under pressure while consistently achieving high marks for quality and speed of work.
Overview
4
4
years of professional experience
Work History
Covid Health Advisor
Whakarongorau
Auckland , NZ
2021.02 - 2022.08
- Compiled and analyzed data related to patient health status and outcomes.
- Developed and implemented education programs for health promotion.
- Assisted patients in navigating the healthcare system by providing resources and referrals as needed.
- Educated patients on preventative care measures such as immunizations, screenings.
- Provided support for families facing difficult decisions about end-of-life care.
- Conducted one-on-one consultations with clients to assess their needs and provide advice on lifestyle changes.
- Facilitated communication between healthcare providers across multiple disciplines.
- Organized and facilitated group workshops on a variety of health topics.
- Consulted with community organizations regarding strategies for improving access to healthcare services.
- Evaluated existing health policies within an organization to identify areas for improvement.
- Maintained detailed records of client visits including assessments, interventions, follow-up plans.
- Participated in outreach activities such as community fairs or school presentations aimed at promoting healthy habits among adolescents.
- Supported members through navigation of enrollment process to facilitate optimal decisions.
- Answered questions on diverse topics, including authorization procedures, copay requirements and premiums.
- Managed many health plan-related calls in fast-paced call center environment.
- Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
- Boosted community members' health knowledge through participation in health fairs and events.
- Educated community members on disease prevention, vaccines and mental health resources.
- Provided guidance on healthy diet plans, exercise routines, and stress management techniques.
Religious Education Teacher
The Church of Jesus Christ Of Latter-Day Saints
Auckland
2019.08 - 2022.01
- Provided online instruction in philosophy to students traveling, living remotely or unable to participate in typical classroom settings
- Provided after class tutoring to students requiring extra help and met with students during office hours to discuss concerns
- Performed as moderator for college's philosophy club and provided insight on subject to new members
- Conducted engaging educational lectures on ethics, critical thinking, and contemporary moral issues
- Identified key semester topics, developed class syllabi, and discussed objectives with students
- Engaged students by encouraging participation in class and sharing thoughts on subjects under discussion
- Developed quizzes, exams, and projects to test undergraduate students' knowledge and understanding of the subject matter covered in classes
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
- Monitored social media and online sources for industry trends
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Administrator
Goodman Freight
Auckland , NZ
2020.08 - 2020.12
- Improved information collection and recordkeeping accuracy by creating, updating, and managing customer communications
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Established and updated work schedules to account for changing staff levels and expected workloads
- Made decisions affecting daily operations such as overseeing purchasing and inventory management
- Maintained accurate, current, and compliant financial records by monitoring and addressing variances
- Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
- Codified office structures and processes to promote teamwork and performance
- Maximized branding outreach by facilitating marketing initiatives.
Christian Missionary
The Church of Jesus Christ of Latter-Day Saints
Samoa & American Samoa
2018.02 - 2019.08
- Gave many talks in different villages about our religion to promote faith, compassion and encourage volunteerism
- Trained many new missionaries on effectively sharing word of God in our allocated community
- Volunteered in helping and serving others in various locations and in various roles, including helping them around their homes and giving them the necessities that they needed
- Constructed schools, homes & churches, including sourcing materials and labour to meet all needs
- Taught local people’s new things and skills, including English and how we do things here in NZ to improve living conditions
- Provided spiritual care through visitation, counselling, and prayer
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission
- Raised congregational awareness of needs and contributions of youth to church life and operations
- Coordinated and spearheaded programs to increase church members' service throughout community.
Education
Bachelor of Business - Double Major in Management & Economics
Auckland University of Technology
Auckland, AUKCertificate in Business - Management, Economics & Accounting
Auckland University of Technology
Auckland, AUKHigh School Diploma & NCEA Level 1,2 & 3 -
Edgewater College
Auckland, AUKSkills
- Presentations and public speaking
- Academic advising
- Class and lesson planning
- Relationship development
- Supervision
- MS Office
- Team management
- Process improvement
- Project organization
- Stress management techniques
- Data Entry
- Customer Assistance
- Customer Support
Languages
English
Professional
Samoan
Professional
Timeline
Covid Health Advisor
Whakarongorau
2021.02 - 2022.08
Administrator
Goodman Freight
2020.08 - 2020.12
Religious Education Teacher
The Church of Jesus Christ Of Latter-Day Saints
2019.08 - 2022.01
Christian Missionary
The Church of Jesus Christ of Latter-Day Saints
2018.02 - 2019.08
Bachelor of Business - Double Major in Management & Economics
Auckland University of Technology
Certificate in Business - Management, Economics & Accounting
Auckland University of Technology
High School Diploma & NCEA Level 1,2 & 3 -
Edgewater College
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