Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melenaite Finau

Hamilton,WKO

Summary

Proven leader with a track record of enhancing operational efficiency at Armourguard Security by adeptly overseeing cash flow and implementing compliance management strategies. Excelled in a multi-cultural team environment, boosting customer satisfaction through effective problem-solving and motivational techniques. Skilled in technical knowledge and workplace safety, consistently achieving company KPIs with meticulous attention to detail. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

18
18
years of professional experience

Work History

Dayshift Supervisor

Armourguard Security
09.2016 - Current
  • Overseeing cashflow in/out of the company
  • Data entry for clients money orders
  • Dealing with customers surpluses/shortages/queries
  • Processing clients bankings
  • Recording data entry of the day for the company’s KPI’s
  • Dealing with counterfeits/foreign cash
  • SOD/EOD counts on all bank vaults
  • Attention to detail when handling cash physically and systematically.
  • Trained to learn company’s procedures and system

Checkout Supervisor

Countdown Supermarket
01.2010 - 02.2013
  • Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
  • Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
  • Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
  • Supervised multi-cultural teams of Number members, enforcing compliance with operational policies and procedures.
  • Receptionist Administrator

    Copthorne Hotel And Resort Bay Of Islands
    06.2006 - 12.2007
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Education

    Mc Donnell Trophy - Digital Technology

    Okaihau College
    Okaihau, NTL
    12.2010

    Skills

    • Workplace Safety
    • Technical knowledge
    • Compliance Management
    • Motivational Techniques
    • Strong Customer Service Relations
    • MS Windows Proficient

    Languages

    Tongan
    Native or Bilingual
    English
    Native or Bilingual

    Timeline

    Dayshift Supervisor

    Armourguard Security
    09.2016 - Current

    Checkout Supervisor

    Countdown Supermarket
    01.2010 - 02.2013

    Receptionist Administrator

    Copthorne Hotel And Resort Bay Of Islands
    06.2006 - 12.2007

    Mc Donnell Trophy - Digital Technology

    Okaihau College
    Melenaite Finau