Melenaite Tuuefiafi
New Lynn,New Zealand
Summary
Dynamic and result driven professional with a proven track record at previous jobs, adept in strategic planning and customer service. Excelled in task delegation and enhancing customer experiences, driving team productivity. Skilled in business administration and employee motivation, consistently achieving and surpassing targets.
Overview
2
2
years of professional experience
Work History
Casual Retail
Culture Kings
Mount Wellington, Auckland
12.2024 - Current
- Computed purchases and received and processed cash or credit payment.
- Outfitted customer by suggesting key looks and incorporating latest trends based on individual style.
- Greeted customers and provided them with product information.
- Assisted in setting up displays for new products or promotions.
- Engaged customer and enhanced experience through product awareness and team selling.
- Operated cash registers to process payments accurately.
Supervisor
JD Sports
New Lynn
04.2023 - 11.2024
- Assigning and Delegating tasks to a team; running a full team in the store
- Opening/closing shifts which includes: banking tills at the end of the day; ensuring each department is opened/closed in a orderly manner and up to standard with the company policies
- Being a Service Lead during trading hours
- Have exposure to Admin work as well as the hiring process
- Building a weekly plan for the week ahead for my department
- Updating weekly KPIs as well as pushing the team to achieve daily targets
- Register: Returns, Exchange and Online Orders
- Managed team of 10-15 employees, ensuring high productivity and quality standards were met.
Casual
KMART
Henderson
12.2022 - 03.2023
- On the floor managing and refilling stock
- Decanting stock (Delivery)
- Worked on register processing sales, refunds and returns
- Click and Collect; Fitting Rooms
Picker/Packer
HelloFresh
Auckland CBD
- Ensured safety precautions were all met
- Ensured the proper ingredients were added to the customers order
Education
High School - NCEA levels 1, 2 & 3
Mount Roskill Grammar School
Mt Roskill11-2017
Skills
- Schedule development
- Business administration
- Excel experience
- Customer service
- Training and mentoring
- Employee motivation
- Documentation and reporting
- Strategic planning
- Task delegation
- Workflow management
- Handling returns
- Merchandising and display
- Store opening and closing
Timeline
Casual Retail
Culture Kings
12.2024 - Current
Supervisor
JD Sports
04.2023 - 11.2024
Casual
KMART
12.2022 - 03.2023
Picker/Packer
HelloFresh
High School - NCEA levels 1, 2 & 3
Mount Roskill Grammar School
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