Meleseini Leha

Worked closely with clients in both the private and public sector to understand their business needs, translate them into system requirements, and implement software solutions to improve processes. We bridge the gap between business and technical teams.

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KEY TASKS

• Requirements Gathering: Collaborate with stakeholders to identify and document business needs.
• Process Design: Map current processes and design future workflows to optimize efficiency.
• Solution Configuration: Customize software (e.g., ServiceNow, SAP) to align with client needs while staying within standard capabilities.
• Testing: Conduct user acceptance testing (UAT) and troubleshoot issues.
• Training and Support: Deliver user training and provide post-implementation support.
• Stakeholder Communication: Act as the main point of contact between the client and the technical team.

Assists in facilitating smooth customs clearance for international shipments by supporting brokers, ensuring compliance, and maintaining documentation.

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KEY TASKS:

Documentation Management: Collect, review, and organize import/export documents to ensure accuracy and compliance with regulations.

• Compliance Checks: Verify shipments align with customs regulations and trade laws to prevent delays or penalties.
• Broker Support: Assist licensed customs brokers in preparing and submitting customs entries and declarations.
• Customer Communication: Liaise with clients to obtain missing information or clarify requirements.
• Issue Resolution: Address shipment delays, discrepancies, and customs inquiries.
• Data Entry: Input and maintain accurate records in customs software systems.

Focused on providing tailored communication solutions, ensuring seamless connectivity for clients, and enhancing customer satisfaction through expert guidance and support.

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KEY TASKS:

• Customer Consultation: Engage with clients to understand their communication needs and recommend suitable solutions (e.g., mobile, broadband, business communication tools).
• Solution Implementation: Assist in setting up and configuring communication services and devices.
• Troubleshooting: Resolve connectivity issues and provide technical support for Spark services.
• Service Optimization: Analyze client usage patterns and suggest upgrades or changes to improve efficiency and cost-effectiveness.
• Product Knowledge: Stay updated on Spark's offerings and emerging communication technologies to advise clients effectively.
• Customer Retention: Build strong relationships with clients, ensuring a positive experience and loyalty to Spark.

Supports store operations by opening and closing the store, supervising staff, handling cash, and ensuring excellent customer service.

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KEY TASKS:

• Opening and Closing: Manage the opening and closing of the store, including securing premises and handling alarms.
• Team Support: Supervise and assist team members during shifts, addressing questions or issues.
• Customer Service: Ensure excellent customer experiences by addressing inquiries, resolving complaints, and supporting sales efforts.
• Inventory Management: Oversee stock replenishment, inventory counts, and product displays.
• Cash Handling: Handle cash register operations, end-of-day reconciliations, and deposits.
• Problem-Solving: Address operational or customer challenges quickly and efficiently in the absence of a manager.