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Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Hi, I’m
Melgrace Sugiandi
Sales Coordinator, Delegate Marketing
Auckland,AUK
Summary
Overview
3
years of professional experience
4
years of post-secondary education
Work History
Tātaki Auckland Unlimited - ACBAuckland, AUK
Sales Coordinator
01.2022 - Current
Job overview
- Manage the delegate marketing function (event services), connecting clients with ACB’s membership and wider industry.
- Championed delegate boosting promotions to boost delegate registration for International Conference wins.
- Coordinated site inspections and thorough itineraries.
- Advocate the Business Development team with general enquiries,
proposal requests, site inspections, familiarization visits, trade shows, sales missions any other relevant sales activities or initiatives. - Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Enhanced product presentation and promotional material displays, working alongside sales and marketing team.
- Created effective marketing and trade show material to educate and engage prospective clients in Auckland Convention Bureau offerings.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
Lo And Behold Group - The Warehouse HotelSingapore, Singapore
Assistant Food and Beverage Manager
01.2019 - 01.2020
Job overview
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Used Micros to record ordering data and created organization and room storage system.
- Maintained highest standards for beverage quality and service.
Eclair LLCDubai, Dubai
Outlet Manager
06.2016 - 08.2017
Job overview
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained 7 employees to decrease process lags and boost productivity.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Education
Santa Isabel College Manila, Philippines
Bachelor of Science from Hotel And Restaurant Management
10.2004 - 03.2009
University Overview
Accomplishments
Accomplishments
- Collaborated with team in the development of ACB's delegate marketing.
- Successfully launched delegate marketing newsletter.
Software
Asana
CRM
Timeline
Sales Coordinator
Tātaki Auckland Unlimited - ACB
01.2022 - Current
Assistant Food and Beverage Manager
Lo And Behold Group - The Warehouse Hotel
01.2019 - 01.2020
Outlet Manager
Eclair LLC
06.2016 - 08.2017
Santa Isabel College
Bachelor of Science from Hotel And Restaurant Management
10.2004 - 03.2009
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