Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Meliame Fotu

Timaru,CAN

Summary

Dynamic professional with a strong background in employee training and customer service. Proven ability to enhance customer satisfaction and streamline operations through effective team coordination and compliance monitoring. Dedicated leader skilled in employee supervision and conflict resolution. Experienced in coordinating operations and implementing training programs, ensuring adherence to safety regulations and fostering a team-oriented environment to drive performance. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Mcdonald
Kamo, Whangarei
02.2011 - 04.2016
  • Supervised daily operations and maintained high standards of service quality.
  • Trained and mentored new employees on company policies and procedures.
  • Coordinated employee schedules to ensure optimal staffing levels during peak hours.
  • Handled customer complaints effectively to maintain satisfaction and loyalty.
  • Monitored inventory levels and placed orders to prevent stock shortages.
  • Ensured compliance with food safety regulations and cleanliness standards.
  • Implemented promotional campaigns to enhance customer engagement and sales.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Proposed or approved modifications to project plans.

Education

High School Diploma -

Tupou High School
Tonga
10-2007

Level 3 And Level 4 - Computer And Information Sciences

Best Pacific Educations
01-2009

Level 6 - Business Administration And Management

Best Pacific Education
07-2009

Skills

  • Employee training
  • Customer service
  • Inventory management
  • Compliance monitoring
  • Staff scheduling
  • Team building
  • Performance evaluation
  • Report generation
  • Problem solving
  • Decision making
  • Effective communication
  • Promotional campaign management
  • Employee supervision
  • Workload management
  • Employee performance evaluation
  • Team motivation
  • Sales growth
  • Team leadership
  • Staff training and development
  • Sales forecasting
  • Strategic thinking
  • Employee engagement
  • Customer service and satisfaction
  • Workplace safety compliance
  • Staff supervision
  • Scheduling and planning
  • Sales reporting
  • Problem-solving
  • Cost control
  • Verbal and written communication
  • Employee performance evaluations
  • Customer relationship management (CRM)
  • Coaching and mentoring
  • Decision-making

Languages

English
Professional
Tonga
Professional

Affiliations

  • Travel
  • spending quality time with family
  • movies
  • netball

Accomplishments

  • Best Manager of the months multiple times

References

References available upon request.

Timeline

Assistant Manager

Mcdonald
02.2011 - 04.2016

High School Diploma -

Tupou High School

Level 3 And Level 4 - Computer And Information Sciences

Best Pacific Educations

Level 6 - Business Administration And Management

Best Pacific Education

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Meliame Fotu