Melieze Van Der Walt
Hastings,Hawke’s Bay
Summary
Driven by a passion for animal welfare and superior customer service, I excelled at the SPCA, enhancing adoption rates and streamlining reception efficiency. Leveraging skills in veterinary assistance and effective communication, I successfully implemented behavior modification plans and improved client satisfaction, demonstrating my commitment to both animal care and organizational excellence.
Overview
7
7
years of professional experience
Work History
Animal Attendant
SPCA
Hastings, HKB
02.2018 - Current
- Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
- Developed relationships with local businesses to secure donations for food, supplies, and fundraising events.
- Collaborated with local rescue organizations to coordinate transfer of animals in need of specialized care or fostering opportunities.
- Participated in emergency response situations effectively aiding injured wildlife.
- Assisted in the development of marketing materials highlighting adoptable animals, leading to increased interest from potential adopters.
- Implemented individualized behavior modification plans for challenging cases resulting in successful adoptions.
- Increased adoption rates with thorough evaluations of potential adopters and matching them with suitable animals.
- Improved animal care by providing daily feeding, grooming, and exercise routines.
- Provided excellent customer service to visitors and potential adopters, addressing inquiries regarding animal care and adoption processes.
- Trained new employees and volunteers on proper handling techniques, sanitation procedures, and overall shelter operations.
- Assisted veterinarians with medical procedures to ensure proper treatment for injured or ill animals.
- Conducted behavioral assessments on incoming animals to determine appropriate placement within the facility or foster homes.
- Managed accurate record-keeping for all animals within the facility, including vaccinations, medications, and special needs requirements.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Assisted with development of animal behavior modification plans.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Receptionist
SPCA
Hastings, HKB
02.2018 - Current
- Managed this position over weekends, alongside my animal attendant position.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
Education
Veterinary Nursing Certificate - Veterinary Technology
Eastern Institute of Technology
Napier, HKB06.2018
Skills
- Behavior Observation
- Cleaning Protocols
- Animal Socialization
- Waste disposal
- Health monitoring
- Parasite control
- Veterinary Assistance
- Basic maintenance
- Creativity and Innovation
- Disease Prevention
- Supply Management
- SOP compliance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Customer Communication
- Task Prioritization
- Work Prioritization
- Appointment Scheduling
- Inventory Management
- Progress Documentation
- Materials Ordering
- Pet Owner Advisory
- Treatment Documentation
- Medication Documentation
Timeline
Animal Attendant
SPCA
02.2018 - Current
Receptionist
SPCA
02.2018 - Current
Veterinary Nursing Certificate - Veterinary Technology
Eastern Institute of Technology