Meliezza Kim Barlin
Dunedin,OTA
Summary
Versatile professional with a robust background in customer service. Excelled in enhancing customer satisfaction and loyalty, and skilled in virtual English language tutoring. Demonstrated ability to improve team productivity and knowledge sharing, showcasing strong interpersonal and analytical skills.
Online operations professional prepared to contribute extensive experience in digital teamwork and project coordination. Known for strong focus on team collaboration and achieving results in fluid online settings. Proficient in adapting to changing needs, ensuring seamless workflow, and fostering cooperative team atmosphere. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Online Team Member
Foodstuff Pak N Save
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provide personal shopping to click and collect customers, review items picked, ensure completeness then process payment before the scheduled pick up.
- Developed strong relationships with customers through personalized interactions, leading to repeat business and positive word-of-mouth referrals.
Butchery Assistant
Foodstuff Pak N Save
07.2017 - 06.2022
- Promoted customer loyalty through friendly interactions while addressing inquiries and concerns in a timely manner.
- Aided marketing efforts through participation in promotional events such as tastings or demonstrations, showcasing the quality of products available.
- Supported team productivity by stepping in to assist with tasks during busy periods or staff shortages when needed.
- Streamlined order fulfillment by quickly assembling custom orders according to customer preferences.
Product Support Specialist
First Eduspec Inc./Eduspec Holdings BHD
06.2015 - 04.2017
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Lead the Product Support Team to ensure all clients are provided with outstanding support at all times.
University Lecturer
Jose Rizal University/Taguig City University
06.2010 - 09.2015
- Actively participated in departmental meetings, collaborating with colleagues to identify and address areas for improvement in the curriculum and student support services.
- Collaborated with faculty members to develop innovative course materials, resulting in increased student engagement and satisfaction.
- Implemented active learning strategies such as group projects and case studies, promoting critical thinking skills among students.
- Conducted ongoing assessment of student progress, adjusting teaching strategies as needed to maximize learning potential.
Human Resources Specialist/Administrative Assistant
Proser Health Services. Inc.
06.2002 - 03.2009
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine hiring process and HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollment.
- Administered employee leave requests in accordance with Dept of Labour guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Bookkeeper
Landbank of the Philippines Services
07.1999 - 02.2002
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handles foreign currency transactions and loans.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Education
Master of Arts - Education / Language Teaching
Jose Rizal University
Manila Philippines05-2012
Certificate in Teaching
Pasig Catholic College
Manila Philippines03-2010
Bachelor of Arts in Accountancy
Pasig Catholic College
Manila Philippines03-1999
Skills
- Home-Based ESOL Instruction
- Virtual English Language Tutoring
- Financial Record Management/ Bookkeeping
Certification
Certificate in ESOL Home Tutoring
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Online Team Member
Foodstuff Pak N Save
06.2022 - Current
Butchery Assistant
Foodstuff Pak N Save
07.2017 - 06.2022
Product Support Specialist
First Eduspec Inc./Eduspec Holdings BHD
06.2015 - 04.2017
University Lecturer
Jose Rizal University/Taguig City University
06.2010 - 09.2015
Human Resources Specialist/Administrative Assistant
Proser Health Services. Inc.
06.2002 - 03.2009
Bookkeeper
Landbank of the Philippines Services
07.1999 - 02.2002
Master of Arts - Education / Language Teaching
Jose Rizal University
Certificate in Teaching
Pasig Catholic College
Bachelor of Arts in Accountancy
Pasig Catholic College
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