As a proactive and results-driven professional with strong leadership capabilities, I bring a solid background in customer service and a proven track record of delivering exceptional service to a diverse range of clients. I hold a Certificate Level 3 in Contact Centre, a Diploma in Office Management and Administration, and a Level 4 qualification in Hospitality & Tourism. I have gained valuable experience working at a high-end private golf club, where I consistently upheld premium service standards and demonstrated professionalism in a fast-paced, member-focused environment. With excellent computer literacy and data entry skills, I perform well under pressure and am always willing to support the team whenever needed. My strong interpersonal and communication abilities allow me to build and maintain positive working relationships with both internal colleagues and external stakeholders. Known for my enthusiastic and cheerful attitude, I approach each task with a commitment to excellence and a genuine passion for learning and development.