Summary
Overview
Work History
Education
Skills
Training Education
Hobbies and Interests
Timeline
Generic

Meliki Puleoti

Mangere Bridge

Summary

As a proactive and results-driven professional with strong leadership capabilities, I bring a solid background in customer service and a proven track record of delivering exceptional service to a diverse range of clients. I hold a Certificate Level 3 in Contact Centre, a Diploma in Office Management and Administration, and a Level 4 qualification in Hospitality & Tourism. I have gained valuable experience working at a high-end private golf club, where I consistently upheld premium service standards and demonstrated professionalism in a fast-paced, member-focused environment. With excellent computer literacy and data entry skills, I perform well under pressure and am always willing to support the team whenever needed. My strong interpersonal and communication abilities allow me to build and maintain positive working relationships with both internal colleagues and external stakeholders. Known for my enthusiastic and cheerful attitude, I approach each task with a commitment to excellence and a genuine passion for learning and development.

Overview

17
17
years of professional experience

Work History

Front of House Manager

Royal Auckland and Grange Golf Club
08.2021 - 07.2025
  • Supervise, train, and lead FOH staff to deliver high-quality customer service
  • Manage staff rosters and ensure efficient coverage based on operational needs
  • Conduct regular staff performance evaluations and provide ongoing coaching
  • Ensure exceptional service standards for members and guests
  • Resolve customer complaints promptly and professionally
  • Oversee day-to-day FOH operations including café, bar, restaurant, drinks cart, and events
  • Coordinate with kitchen and BOH teams to ensure seamless service delivery
  • Maintain cleanliness, presentation, and atmosphere in all FOH areas
  • Assist in planning and executing functions, private events, and club activities
  • Manage FOH event logistics including setup, service, and breakdown
  • Monitor and manage FOH stock levels and ordering processes
  • Conduct regular stocktakes and investigate stock variances
  • Assist with budget forecasting, cost control, and wage management
  • Track daily/weekly sales and labour costs against financial targets
  • Contribute to financial reports and end-of-month stock variance reviews
  • Ensure compliance with health, safety, hygiene, and RSA regulations
  • Maintain accurate records including training, incidents, and service issues
  • Use POS, booking, and inventory systems effectively
  • Identify and implement service improvements and efficiency strategies
  • Develop and uphold FOH standard operating procedures (SOPs)
  • Stay current with hospitality trends and member service expectations

Food and Beverage - Restaurant Supervisor

Jet Park Hotel
02.2017 - 06.2020
  • Company Overview: A hotel providing accommodation and dining services.
  • Leading a team of Eight staff (as Restaurant Supervisor)
  • Providing a consistently high standard of customer service in person and over the phone
  • Meet and Greet guest
  • Cash handling, stock purchasing and stocktaking
  • Maintaining good work follow
  • A hotel providing accommodation and dining services.

Assistant Manager and Restaurant Supervisor

Vailoma Mini Golf and Café
08.2014 - 08.2016
  • Leading a team of four staff (including hiring and training new team members)
  • Providing a consistently high standard of customer service in person and over the phone
  • Daily cash handling, decision making and purchasing
  • Planning and implementing advertising promotions and tours

Bar Manager

Matavai Resort
01.2011 - 07.2014
  • Company Overview: Now known as Scenic Matavai Resort, located on Niue Island.
  • Manage Bar and bar staff
  • Now known as Scenic Matavai Resort, located on Niue Island.

Restaurant Supervisor

Matavai Resort
08.2008 - 01.2011
  • Company Overview: Now known as Scenic Matavai Resort, located on Niue Island.
  • Leading a team of 12 staff at the Matavai Resort
  • Providing a consistently high standard of customer service in person and over the phone
  • Cash handling, stock purchasing and stocktaking
  • Now known as Scenic Matavai Resort, located on Niue Island.

Education

Contact Centre Level 3 -

Solomon Group
01.2020

Certificate in Learning Leadership - undefined

01.2019

Diploma in Office Management and Administration - undefined

The Career Academy
01.2016

Certificate Level IV in Hospitality - undefined

Australia Pacific Technical College
01.2012

Certificate in Computing - undefined

Niue E-Learning Centre
01.2008

Skills

  • Computer and Technical Literacy
  • Effective Communication
  • Problem solving
  • Creativity
  • Interpersonal Abilities
  • Planning and organising
  • Leadership and Management
  • Excellent communication skills
  • Customer service
  • Coaching
  • Monitoring work operations
  • Business technology
  • Maintaining hygienic environment

Training Education

  • Contact Centre Level 3, Solomon Group, Manurewa Campus, 2020-01-01
  • Diploma in Office Management and Administration, The Career Academy, 2015-01-01, 2016-12-31
  • Certificate in Computing, Niue E-Learning Centre, 2007-01-01, 2008-12-31
  • Certificate Level IV in Hospitality, Australia Pacific Technical College, Fiji Island, 2012-01-01
  • Certificate in Learning Leadership, 2019-01-01

Hobbies and Interests

I am a highly active person and enjoy swimming, playing volleyball, netball and walking in my free time. I also enjoy home cooking and housework.

Timeline

Front of House Manager

Royal Auckland and Grange Golf Club
08.2021 - 07.2025

Food and Beverage - Restaurant Supervisor

Jet Park Hotel
02.2017 - 06.2020

Assistant Manager and Restaurant Supervisor

Vailoma Mini Golf and Café
08.2014 - 08.2016

Bar Manager

Matavai Resort
01.2011 - 07.2014

Restaurant Supervisor

Matavai Resort
08.2008 - 01.2011

Certificate in Learning Leadership - undefined

Diploma in Office Management and Administration - undefined

The Career Academy

Certificate Level IV in Hospitality - undefined

Australia Pacific Technical College

Certificate in Computing - undefined

Niue E-Learning Centre

Contact Centre Level 3 -

Solomon Group
Meliki Puleoti