Summary
Overview
Work History
Education
Skills
Awards and Achievements
LinkedIn
Timeline
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Melina Theurillat

49 Carters Road, Ahaura, Greymouth

Summary


With six years of experience as a property manager, I bring a well-honed ability to stay organized, manage time effectively, and thrive under pressure and keep a level head. My background includes working with a diverse range of individuals and cultures, showcasing my adaptability and strong interpersonal skills. As a dedicated high achiever, I am deeply committed to the well-being of both clients and colleagues, ensuring a supportive and productive environment.

Overview

12
12
years of professional experience

Work History

Property Manager

Property Brokers
Greymouth, Greymouth
05.2018 - Current
  • Worked independently managing my own schedule and workload daily.
  • Worked in highly emotional situations providing empathy while maintaining a level head.
  • Undertook up to 40 property inspections per month.
  • Successfully managed a property portfolio of 90-100 properties across the Westcoast area.
  • Undertook the project management duties for large and small renovations of properties.
  • Developed business growth by obtaining new business and maintaining existing business.
  • Met high pressure KPIs, targets and deadlines and maintained a rental arrears of lower than 0.5% individually.
  • Developed relationships with local contractors to provide clients with options for maintenance, repairs and renovations.
  • Understood, abided and communicated complex Tenancy Act legislation to tenants and owners.
  • Navigated a busy work environment while maintaining a fast paced schedule with email & mobile communications and constant interruptions/unexpected issues.
  • Performed under-pressure decision making by selecting tenants after performing credit/background and reference checks.
  • Obtained and understood industry specific information around plumbing, building, electrical, insulation, insurance, and navigated high levels of work orders, appointments, invoices, meetings.
  • Undertook up to 40 property inspections per month.
  • Worked across multiple software platforms daily,
  • Performed high detailed, thorough inspections, providing owners with reports and met company deadlines.
  • Ensured that rent payments were paid on time and followed up rent arrears
  • Completed mediation and hearings in accordance with beaches of the Tenancies Act.
  • Completed all appropriate, associated administration i.e Tenancy Agreements, bond lodgements and refunds.
  • Processed, budgeted for and paid invoices ensuring to meet month deadlines and due dates.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted property tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Explained policies and reviewed documentation to obtain signatures.

Travel Consultant

Flight Centre
Greymouth
01.2018 - 05.2018
  • Built trust and rapport with clientele.
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
  • Worked across 8-10 software platforms in order to build a full travel itinerary.
  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
  • Prepared itineraries to deliver travel arrangements to clients.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
  • Explained benefits of purchasing travel insurance with clients.
  • Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.

Manager/Appliance Sales Assistant

Vodafone/Ellerys
Greymouth
08.2015 - 12.2017
  • Managed and maintained the needs of 3 stores based in Greymouth, Hokitika and Westport
  • Work continuously under pressure in a busy environment
  • Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
  • Managed account-related tasks such as updates, new account set ups and closing out of existing accounts.
  • Oversaw office administrative needs, including preparing presentations, coordinating materials and handling correspondence.
  • Built strong relationships with clients to maintain loyalty and promote efficient operations.
  • Maintained confidential contracts with small and large businesses on the West Coast.
  • Created and proposed suitable proposals to Consumer and Business users.
  • Navigated through 15-20 different systems each day while providing fast efficient service.
  • Worked towards completing monthly/quarterly/yearly targets set by Vodafone NZ.
  • Maintained a positive NPS (Net Promoter score) above 65%
  • Attended Training and Conferences quarterly around New Zealand Vodafone.
  • Provided training and advice to all Retail staff throughout the three branches.
  • Managed all arising day to day problems of three stores in a quick timely manner.
  • Took responsibility for ordering and maintaining stock levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assessed problems of aggravated customers in a timely manner.

Volunteer Firefighter

Kumara Fire Brigade
Kumara, West Coast
01.2014 - 01.2017
  • Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
  • Checked hoses and breathing masks after fire calls to determine proper functionality.

Health and Safety Consultant

GetSafety.nz
Greymouth
04.2015 - 07.2015
  • Assisted with researching legislation and policy information for all safety packages.
  • Created industry specific packages to multiple industries.
  • Delivered relevant health and safety information to large groups.
  • Created marketing strategies.
  • Developed templates and annual improvement schedules for local farming organisations.
  • Assisted all clientele with ACC registrations.
  • Updated and Managed all media for GetSafety.nz including website material.
  • Mentored and developed businesses to be compliant with the Health And Safety Legislation.
  • Performed audits at clients work environments.
  • Developed Safe Operating Procedures (SOPS) and Job Safety Analysis (JSAS) for all hazards.
  • Created controls for all hazards in a hazard register.
  • Implemented procedures and practices for site employees to protect workers.
  • Established best practices in workplace safety and environmental quality programs with corrective action plans.
  • Conducted safety meetings to improve internal safety processes.
  • Utilized statistical analysis to improve awareness, change behavior and drive continuous program improvement.
  • Recommended measures to help protect workers from potentially hazardous work methods, processes or materials.

Duty Manager

Theatre Royal Hotel
11.2012 - 03.2015
  • Assisted with event planning, bookings, sales and marketing.
  • Created a positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Collaborated with upper management to improve productivity of operations.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Complied with company policies, objectives and communication goals.
  • Handled stock management duties including stocktaking.
  • Trained new members of staff.
  • Handled cash, served customers and organised staff rosters.
  • Managed hotel tours and gave informative local information to customers.

Education

NCEA L1 & L2 -

Greymouth High School
Greymouth
2012

Skills

  • Great time management and organization abilities
  • Very confident in my ability to build rapport and create great relationships with colleagues and clients while always maintaining a positive attitude and good sense of humor
  • Experienced in providing leadership and support
  • A high ability to work under pressure with various systems and tasks
  • Skilled in retaining new processes/procedures and applying to situations
  • Self-motivated and confident in working well independently but also work well integrating as a team
  • Adaptable to new technologies
  • Very high communication an negotiation abilities
  • Exceptional attention to detail and thorough reporting
  • Empathetic with the ability to make informed level-headed decisions while under pressure
  • Excellent verbal and written skills
  • Dedication in providing quality service to ensure clients have a positive experience
  • Experience working with a diverse array of clients and cultures
  • List and task driven
  • Able to work up to a high standard under pressure and in stressful situations
  • Obtained a high mentoring ability towards customers and colleagues
  • Experienced in Office 365, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Adobe Acrobat, Zoom Conference and both industry specific software,

Awards and Achievements

• Ranked #4 in The Top 5 Property Managers for Property Brokers nationwide 2024

• Ranked #9 in The Top 10 Property Managers for Property Brokers nationwide 2023.

• Ranked #4 in The Top 5 Property Managers for Property Brokers nationwide 2022.

• Property Manager of the year - 2021 Canterbury and West Coast Region for Property Brokers.

LinkedIn

 https://www.linkedin.com/in/melina-theurillat 

Timeline

Property Manager

Property Brokers
05.2018 - Current

Travel Consultant

Flight Centre
01.2018 - 05.2018

Manager/Appliance Sales Assistant

Vodafone/Ellerys
08.2015 - 12.2017

Health and Safety Consultant

GetSafety.nz
04.2015 - 07.2015

Volunteer Firefighter

Kumara Fire Brigade
01.2014 - 01.2017

Duty Manager

Theatre Royal Hotel
11.2012 - 03.2015

NCEA L1 & L2 -

Greymouth High School

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Melina Theurillat