Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
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Melinda Foote

Melinda Foote

Summary

Driven Retail Manager with more than 5 years of experience overseeing all aspects of daily business requirements while guiding the sales team to achieve set tasks and good quality customer interactions.


I take pride in leading the team to reach sales targets, while motivating them to achieve required KPIs to help growth of the business while also guiding staff to focus on daily tasks and duties.


Adaptable and efficient leader who works in the business and along side the team with a motivational approach and upbeat nature. I have excellent communication and interpersonal skills which help to build a strong cohesive team.


Skilled at training employees to ensure customer service requirements are always met. Forward-thinking and problem solving so there is always a fair and satisfactory outcome for the customers and the business.


Overview

12
12
years of professional experience

Work History

Retail Manager

Harvey Norman Hornby - Electrical
11.2014 - Current
  • Exhibit excellent people skills during interaction with employees and customers.
  • Training new employees for ease of transition into team.
  • Overseeing employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlling store inventory and reviewing cash handling and operations reports.
  • Handling problematic customers and clients to assisting employees and maintain excellent customer service.
  • Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Implementing daily operating procedures to keep store clean, adequately stocked and well-organised.
  • Training team members in successful strategies to meet operational and sales targets.
  • Answering questions about store policies and addressing customer concerns.
  • Training new employees on proper protocols and customer service standards.
  • Interacting with customers to build connections and nurture relationships.
  • Coaching employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentoring team members to enhance professional development and accountability in workplace.


Sales Manager

Harvey Norman Hornby- Small Appliances
05.2013 - 11.2014
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Salesperson

Harvey Norman Hornby- Electrical
11.2012 - 05.2013
  • Offered each customer a personal service to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.

Cashier

Harvey Norman Dunedin
07.2011 - 05.2013
  • Operated cash register for cash, credit card and gift voucher transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases and locate items.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Teaching -

College of Education
Otago
11.2013

Otago Girls' High School
Dunedin, NZ
12.2010

Skills

  • Driving Business Growth
  • Customer Inquiries
  • Complaint Resolution
  • Performance improvemet
  • Sales Tracking
  • Hiring Staff
  • Team Meetings
  • Supplier Monitoring
  • Customer Accounts Management
  • Special Promotions Planning
  • Merchandising

Hobbies

I love being around people and learning new things, you will often catch me in the kitchen when hosting a dinner. In my down time I like getting creative baking cakes or sewing. You will often find me doing arts and crafts and as much as I hate to admit it, if I'm not busy I am not relaxing.

References

Dallas Collingwood: Proprietor- Harvey Norman Hornby (2013-2018)

Mobile: 021 344 943

Email: Dallas.Collingwood@nz.harveynorman.com


James Little: Floor Manager - Harvey Norman Hornby 2013- Present

Mobile: 027 930 0504

Email: James.Little@nz.haveynorman.com


Timeline

Retail Manager

Harvey Norman Hornby - Electrical
11.2014 - Current

Sales Manager

Harvey Norman Hornby- Small Appliances
05.2013 - 11.2014

Salesperson

Harvey Norman Hornby- Electrical
11.2012 - 05.2013

Cashier

Harvey Norman Dunedin
07.2011 - 05.2013

Bachelor of Teaching -

College of Education

Otago Girls' High School

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Melinda Foote