Taina Vailea
Manurewa,Manurewa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
Overview
16
16
years of professional experience
Work History
Senior Information Officer
Tonga Broadcasting Commission
09.2012 - 06.2019
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Handled over 40 -50 calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created plans and communicated deadlines to complete projects on time.
Sales & Marketing Officer
Tonga Broadcasting Commission
06.2008 - 07.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Solved customer challenges by offering relevant products and services.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Video Editor
Tonga Broadcasting Commission
08.2006 - 06.2008
- Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
- Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
- Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
- Understood director's artistic vision and maintained alignment with vision throughout editing process.
Office Assistant
Tonga Broadcasting Commission
06.2003 - 06.2006
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Interacted with customers by phone, email or in-person to provide information.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Diploma IN Business Level 5 - Leadership And Management
MIT
Manukau, NZ06.2021
Diploma in Media & Journalism - Digital Communications And Media
Tonga Institute For Higher Education
Tonga12.2017
Certificates in Media & Journalism - Digital Communications And Media
Tonga Institute For Higher Education
Tonga12.2016
GED -
Univesity of South Pacific
Tonga12.2001
High School Diploma -
Liahona High School
Tonga10.2000
Skills
- Written and Verbal Communication skills
- Reliable and Trustworthy
- Royalty
- Customer service
- Team Development
- Critical Thinking
- Calm and Professional Under Pressure
- Multitasking and prioritizing
- Dependability
- Computer literacy
- Problem-solving
- Attention to detail
- Adaptability
Timeline
Senior Information Officer
Tonga Broadcasting Commission
09.2012 - 06.2019
Sales & Marketing Officer
Tonga Broadcasting Commission
06.2008 - 07.2012
Video Editor
Tonga Broadcasting Commission
08.2006 - 06.2008
Office Assistant
Tonga Broadcasting Commission
06.2003 - 06.2006
Diploma IN Business Level 5 - Leadership And Management
MIT
Diploma in Media & Journalism - Digital Communications And Media
Tonga Institute For Higher Education
Certificates in Media & Journalism - Digital Communications And Media
Tonga Institute For Higher Education
GED -
Univesity of South Pacific
High School Diploma -
Liahona High School
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