MELISSA ALLEY
Auckland,AUK
Summary
Dynamic Service Advisor at West City Auto Group with proven expertise in customer service and administrative support. Excelled in managing high call volumes and providing accurate vehicle service quotes. Strong relationship-building skills complemented by proficiency in Microsoft Excel, ensuring seamless operations and exceptional client satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
West City Auto Group
10.2024 - Current
- Welcomed 20 to 30 customers daily, outlining vehicle requirements efficiently.
- Managed over 40 daily calls for inquiries, bookings, and updates.
- Provided quotes for customers regarding insurance work and additional service needs.
- Delivered administrative support using Orion, Suzuki green screen, Kia matrix, GWM schedule, Microsoft Excel, and Word.
- Ordered stationery and supplies to ensure showroom operations ran smoothly.
- Maintained an organized and professional workspace and waiting area.
- Oversaw daily front desk operations at a busy dealership and service center.
- Exhibited professionalism and friendliness towards customers and coworkers.
Concierge and Receptionist
Tristram European
Wairau Valley
07.2022 - 05.2024
- Warmly welcome 20–30 customers in per day in a reliable manner while coordinating the check in with assigned advisor
- Manage multiple phone lines and facilitate over 40 plus calls a day with customers and staff.
- Providing administrative and clerical support using Units, autoplay and Microsoft Excel and word
- Coordinated pick-up and delivery of mail and packages, unpacked inventory and stock supplies.
- Maintained an organized, clean professional work space and waiting area.
- Smoothly managed the day to day front desk and operations for a busy dealership and service centre
- Attained LTSA Certificate enabling me to register cars onsite, update RUC and vehicle labels.
- Responsible for the daily invoicing related to NZTA and the Auditing of plates and labels.
- Most of all providing excellent customer service with a helpful and friendly attitude.
Oce Manager
Oma Rapeti ELC
Kumeu
01.2020 - 06.2022
- Successfully running a large Early Learning Centre with maximum efficiency while providing accurate and high quality administrative support for the Centre Management, this is done with an enthusiasm and a positive can-do attitude
- Maintained a clean organised front desk reception area with a kind and friendly manner and efficient customer service.
- Control of accounts for hygiene products, stationary requirements and resources, that needed to be ordered on a monthly basis.
- Meticulously filing funding periods, enrolments and health and safety documentation correctly and accessible while also keeping this up to date.
- Liaise with management for policies, rosters, monthly reports.
- Strong relationships and communication with over 100 parents and children with a high knowledge of each of their names, creating strong relationships.
- Handling of inquiries and enrollments, taking families through the centre showing what we had to offer them and their children with an inviting warm manner.
- Putting together enrollment/interview packs, making sure they are readily available.
ECE Teacher
County Bears ELC
Kumeu
01.2018 - 01.2020
- Successfully part of a diverse team that worked with a range of children 3 months – 2yrs old. Providing a safe and nurturing environment with quality care to those children and their families while studying and learning on the job
- Building relationships with children and their families, acknowledging each by their name.
- Clearly communicated and coordinated with parents to understand their child's specific needs and desires.
- Effectively interacted with infants and educated toddlers working towards specific age appropriate milestones.
- Maintained a clean environment while doing 30 plus nappies and potty training daily for dozens of children with regular sanitizing.
Store Manager
Max Fashions
Albany
01.2015 - 01.2017
- Successfully managed a team while running a fast paced store with maximum efficiency while still having fun, reaching targets and building great relationships with returning customers.
- Consistently reaching weekly/monthly targets
- Maintained a clean organised inventory and curated displays rotating seasonal clothing and accessories.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Interviewing potential staff
- Team/Management meetings
Skills
- Customer service
- Administrative support
- Vehicle servicing
- Parts ordering
- Microsoft Excel
- Time management
- Relationship building
Timeline
Service Advisor
West City Auto Group
10.2024 - Current
Concierge and Receptionist
Tristram European
07.2022 - 05.2024
Oce Manager
Oma Rapeti ELC
01.2020 - 06.2022
ECE Teacher
County Bears ELC
01.2018 - 01.2020
Store Manager
Max Fashions
01.2015 - 01.2017