Summary

Overview

Work History

Education

Skills

Referees

Certification

References

Timeline

Melissa Andreoli

New Plymouth

Summary

I am a positive, friendly person with great communication skills. Very organised with a strong attention to detail and very strongly held core values and integrity. I have spent many years in the Hospitality Industry which has given me top quality customer service skills. I am an honest and reliable employee with a keen eye for detail and excellent time management skills. I enjoy working in a team environment but can also work well alone and have had many successful roles as the person in charge, supervising, or leading individuals or groups.

I currently work as a Youth Support Worker, specialising in disengaged teenagers who are not in education or who just need support and guide them to get into alternative education or work and to achieve things such as their driver’s license or any other goals they may have. I also do activities with them to help improve their well-being such as art classes, boxfit, surfing lessons, horse riding and cooking classes.

Overview

years of professional experience

Certification

Work History

Kaimahi Taiohi – Activity Programmes

Tui Ora Youth Services

New Plymouth , Taranaki

11.2021 - Current

Worked with disengaged teenagers who are not in education, training or employment, or who just need support and guide them to achieve their goals, whether it is to get into alternative education, work, or training.
Supported youth to obtain their driver’s license.
Networked and completed referrals with services and activities that improve the wellbeing of the client.
Planned, scheduled, and coordinated workshops, events, programmes, and activities that focus on confidence, anxiety, engagement, wellbeing and important life skills such as art & craft classes, boxfit, surfing lessons, horse riding, and cooking classes.
Implemented comprehensive activity programmes to correspond with needs and interests of participants.
Researched ideas for programmes and activities, utilising participants' suggestions and feedback to align with delivery objectives.
Assisted youths in developing life skills such as problem solving, communication, decision-making and conflict resolution.
Used calm, positive, and encouraging approach with youth.
Developed positive relationships with clients by providing encouragement and support.
Provided emotional support and guidance to youths in difficult situations.
Supported youth with nurturing and caring assistance focused on empowering and positive independence.
Participated in regular meetings with staff members to discuss program goals and objectives.
Directed activities to promote growth in mental, emotional and educational areas.
Actively practised and aligned my work with the Code Of Ethics for Youth Work in Aotearoa New Zealand.

Support Worker

Pathways

New Plymouth , Taranaki

08.2023 - Current

Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
Monitored client wellbeing and reported any changes or concerns to relevant staff members.
Supported clients' social, physical and emotional needs to help integrate into local community.
Reported any incidents or accidents in accordance with company policy and procedure.
Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Provided emotional and practical support to vulnerable adults.
Accompanied clients to medical appointments and assisted them with their daily needs.
Developed positive relationships with service users and maintained professional boundaries at all times.
Administered medication according to company guidelines whilst monitoring its effectiveness.
Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
Acted as role model for clients by exhibiting positive behaviors.
Evaluated and addressed individual client needs and concerns.
Used active listening skills and supportive diction to cultivate client rapport and open communication.

Psychiatric Assistant

Taranaki District Health Board – Te Puna Waiora

New Plymouth, Taranaki

10.2018 - 10.2021

Conducted one-on-one activities with clients who require special attention.
Coordinated activities such as cooking, baking, arts and crafts, or music appreciation.
Assessed the mood and behaviour of each client through observation during daily activities.
Coordinated transportation arrangements for off-site excursions.
Implemented strategies that encourage socialisation among clients.
Organised game nights with board games or movies.
Supported clients in crisis prevention, intervention and resolution.
Constantly practised deescalation techniques to prevent harm to clients or staff.
Maintained updated knowledge through continuing education and advanced training.
Identified the needs of clients and acted on them promptly and efficiently.
Treated all clients fairly with empathy and understanding.
Remained calm in high stress and dangerous situations.
Observed and reported situations that were potentially unsafe or dangerous to clients or staff.
Observed the environment and behaviours for any potential conflict between patients.
Worked with and supported the Assessment & Brief Care (ABC) team.
Assisted the community mental health team.
Advocated for clients and ensured they received the care required and were treated fairly.
Provided guidance and resources to families who needed additional support.
Maintained confidentiality of all clients information.
Participated in team meetings with other professionals to develop treatment plans.
Organised, distributed, and replenished supplies to ensure quality and efficiency.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Counseled patients on healthy coping strategies for managing stress, anxiety, depression, and other mental health concerns.
Provided crisis intervention services when needed by assessing danger levels of suicidal or homicidal thoughts or behaviors.
Assessed and evaluated the mental and physical condition of patients.
Collaborated with multidisciplinary teams including psychiatrists, social workers, physicians, psychologists and others to ensure continuity of care for each patient.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Mental Health and Addiction Support Worker

Manna Healing Oakura

2018 - 2019

Event & Bar Management

Sweet Aggie - The Little Vintage Caravan

01.2018 - 04.2019

Portrait Photographer

Jack’n’Jill Portraits

Taranaki, New Zealand

05.2012 - 01.2019

Assisted customers in selecting prints or digital copies of their photos.
Retouched photographs to enhance quality or create desired effects.
Ensured that all safety standards were met when photographing children or animals.
Maintained studio equipment including cameras, lenses, and lights.
Consulted with clients regarding portrait packages and pricing options.
Edited digital images using Adobe Photoshop software.
Monitored light levels during photoshoots to ensure optimal results.
Planned poses for subjects based on client's desires and themes of the shoot.
Archived photographs digitally onto storage devices.
Set up studio equipment, backdrops, props, and other elements for each shoot.
Scheduled appointments for portrait sessions at convenient times for clients.
Provided customer service throughout the photography session.
Conducted pre-shoot consultations with clients to discuss their needs and preferences.
Promoted services through print media, online sites, and word-of-mouth referrals.
Created lighting setups to highlight subject matter.
Set up camera control equipment, stands and tripods for shoots.
Cropped, manipulated, and performed color balance for final images.
Planned and obtained original shots using innovative thinking and new techniques.
Maintained various studio equipment.
Scouted locations and curated props for photography shoots.
Tracked studio inventories and ordered new supplies when needed.
Took pictures of individuals, families, and small groups in studio or on location.
Engaged in research to develop new photographic procedures and materials.
Estimated or measured light levels, distances and numbers of exposures using measuring devices and formulas.
Facilitated general office operations by scheduling appointments, keeping books and ordering supplies.
Travelled all over New Zealand to accommodate the requirements of the organisation and clients.
Effectively managed time to ensure appointments were on schedule.
Fundraised for School, Playcentres, and Kindergardens.
Maintained professionalism, integrity, and patience when challenged with difficult subjects
Provided personalized service to build relationships with customers.
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Maintained accurate records of customer interactions and transactions.
Analyzed customer feedback to identify areas of improvement in product offerings.

Photographer

Forever Memories

Taranaki

08.2011 - 06.2018

Photographed special events, parties and portraits.
Edit photos using Adobe Photoshop and other software applications.
Deliver quality products within deadlines established by clientele.
Consult with clients to understand their needs and preferences for a photo shoot.
Collaborate with art directors, stylists, makeup artists as part of a team effort.
Attend workshops or seminars related to photography techniques and technology advancements.
Manage budgets related to purchasing supplies needed for each shoot.
Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
Utilized filters, edits and after-effects to enhance photos.
Assist in planning setup of shoots including location scouting.
Research trends in photography styles to stay up-to-date with current technologies and practices.
Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
Train assistants on proper use of photography equipment and techniques used in the industry.
Maintained the general ledger system to ensure accurate recording of all transactions.
Compiled audit reports for expenditures, profits and losses to provide transparency.
Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
Accurately managed banking deposits, taxes and accounting documentation.
Completed and submitted tax forms and returns.

Commercial Cleaner

PAE Fonterra Whareroa

09.2012 - 01.2015

Cook and Barista

The Café Hawera

01.2012 - 01.2013

Duty Manager & Chef

Morriesons Café & Bar

02.2011 - 02.2012

Duty Manager

Super Liquor Hawera

11.2010 - 02.2011

Duty Manager

Barries Restaurant & Sports Bar

03.2008 - 01.2011

Waitress/Supervisor

Dairylands Cafe & Display Centre

01.2003 - 01.2011

Education

Certificate in Mental Health -

The Career Academy

02-2024

Certificate in Psychology & Counselling -

The Career Academy

02-2024

Working With Distress And Risk

Wisegroup

12-2023

Severe Trauma & Stress Recovery

John Henden

11-2023

Befriending Your Nervous System - A Practical Workshop On Working With Polyvagal Theory -

Dr. Suzanne Henwood

11-2023

Practical Alternatives To Self-Harm

New Plymouth Injury Safe

06-2023

Code of Ethics in Youth Work -

Ara Taiohi

01.2023

LifeKeepers – National Suicide Prevention Training -

Ministry of Health

01.2023

Safety Intervention Training -

01.2023

Addiction 101 -

Te Pou

01.2022

Mental Health 101 -

Te Pou

01.2022

Stress, Resilience and Wellbeing -

Te Pou

01.2022

New Zealand Certificate in Health and Wellbeing (level 3) Health Assistance -

Careerforce

01.2021

Psychology of Stress -

Open Polytechnic

01.2020

Social and Individual Psychology -

Open Polytechnic

01.2020

New Zealand Certificate in Health and Wellbeing (Social and Community Services) (Level 4) with strand in Mental Health and Addiction Support -

Western Institute of Technology

Taranaki

01.2018

SFA Suicide First Aid – Understanding Suicide Intervention -

01.2018

Comprehensive First Aid Course -

Red Cross

01.2018

National Certificate in Educational Achievement (Level 1, 2, & 3) -

Western Institute of Technology

Taranaki

12-2017

Certificate in Tertiary Studies (Level 2 & 3) -

Western Institute of Technology

Taranaki

12-2017

University Entrance - Academic English, Sociology, Science, NZ Society.

Western Institute of Technology

Taranaki

01.2017

Diploma in Professional Photography -

New Zealand Photography Institute

01.2012

Cleaning Operator and Hygiene Training Level 2 -

01.2012

Certificate of Chemical Safety and Awareness -

01.2012

General Managers Certificate -

01.2011

Gambling Harm Minimisation Certificate -

01.2010

Practical Education Institute NZ – Application in Barista -

01.2004

National Certificate in Hospitality, Cookery, and Kitchen Assistant Level 1 & Level 2 -

01.2003

Skills

Communication Skills
Organisation
Office Administration
Customer Service
People Skills
Emotional Support
Clean Driving Record
Recreational Activities
Superb Attention to Detail
Photography
Creative Design
Artistic

Cleaning
Creativity and Innovation
Customer Relations
Mentoring and Coaching
Suicide Prevention
Educational Support
Behavior Modeling
Conflict De-Escalation
Mental Health Support
Individual Counseling
Substance Abuse Treatment
Patient Rapport

Referees

Emma Collins

Tutor – Western Institute Of Technology

027 527 6333

philembel@xtra.o.nz

Danielle Adams

Registered Nurse - Te Whatu Ora

021 029 32865

danigrl.da@gmail.com

Certification

Integrated Primary Mental Health and Addiction Support Worker
Bullying in the Workplace
Code of Rights
Strength Based Skills in Youth Work
Strategies for Challenging Behavior in Youth Work
How to help with Substance Use Impacts
Games & Youth Engagement
Privacy 101
Let's Get Real - Working with Maori
Te Kotore Huia - Rua
Whanau Violence Training and Child Protection Workshop
Takataapui - Rainbow Competency Training

References

References available upon request.

Timeline

Support Worker

Pathways

08.2023 - Current

Kaimahi Taiohi – Activity Programmes

Tui Ora Youth Services

11.2021 - Current

Psychiatric Assistant

Taranaki District Health Board – Te Puna Waiora

10.2018 - 10.2021

Event & Bar Management

Sweet Aggie - The Little Vintage Caravan

01.2018 - 04.2019

Commercial Cleaner

PAE Fonterra Whareroa

09.2012 - 01.2015

Portrait Photographer

Jack’n’Jill Portraits

05.2012 - 01.2019

Cook and Barista

The Café Hawera

01.2012 - 01.2013

Photographer

Forever Memories

08.2011 - 06.2018

Duty Manager & Chef

Morriesons Café & Bar

02.2011 - 02.2012

Duty Manager

Super Liquor Hawera

11.2010 - 02.2011

Duty Manager

Barries Restaurant & Sports Bar

03.2008 - 01.2011

Waitress/Supervisor

Dairylands Cafe & Display Centre

01.2003 - 01.2011

Mental Health and Addiction Support Worker

Manna Healing Oakura

2018 - 2019

Certificate in Mental Health -

The Career Academy

Certificate in Psychology & Counselling -

The Career Academy

Working With Distress And Risk

Wisegroup

Severe Trauma & Stress Recovery

John Henden

Befriending Your Nervous System - A Practical Workshop On Working With Polyvagal Theory -

Dr. Suzanne Henwood

Practical Alternatives To Self-Harm

New Plymouth Injury Safe

Code of Ethics in Youth Work -

Ara Taiohi

LifeKeepers – National Suicide Prevention Training -

Ministry of Health

Safety Intervention Training -

Addiction 101 -

Te Pou

Mental Health 101 -

Te Pou

Stress, Resilience and Wellbeing -

Te Pou

New Zealand Certificate in Health and Wellbeing (level 3) Health Assistance -

Careerforce

Psychology of Stress -

Open Polytechnic

Social and Individual Psychology -

Open Polytechnic

New Zealand Certificate in Health and Wellbeing (Social and Community Services) (Level 4) with strand in Mental Health and Addiction Support -

Western Institute of Technology

SFA Suicide First Aid – Understanding Suicide Intervention -

Comprehensive First Aid Course -

Red Cross

National Certificate in Educational Achievement (Level 1, 2, & 3) -

Western Institute of Technology

Certificate in Tertiary Studies (Level 2 & 3) -

Western Institute of Technology

University Entrance - Academic English, Sociology, Science, NZ Society.

Western Institute of Technology

Diploma in Professional Photography -

New Zealand Photography Institute